Pella Certified Contractor Program Manager

Pella Corporation • Phoenix, AZ

430d

About The Position

The PCC Program Manager is responsible for administering the Pella Certified Contractor (PCC) program, which includes planning, organizing, and facilitating PCC conferences and training events. This role involves onboarding new contractors, ensuring compliance with program requirements, and collaborating with sales consultants to promote the program. The manager will also develop training materials and facilitate sessions for contractors and consultants, while maintaining effective communication and reporting on program status.

Requirements

• High School Diploma or GED required; Bachelor's degree preferred.
• 3-4 years of experience in marketing and/or training development and facilitation.
• Experience leading projects and collaborating with various departments.
• Knowledge of customer lifecycle marketing and strategy.
• High proficiency with Microsoft Office applications and social media platforms.
• Excellent verbal and written communication skills in English.
• Ability to read, interpret, and explain documents such as sales processes and product specifications.
• Strong problem-solving and analytical skills.

Nice To Haves

• Experience with CRM and proprietary software systems.
• Public speaking and presentation skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Administer the PCC program and facilitate PCC conferences and training events.
• Interact with trade sales consultants and business development representatives to bring customers into the PCC program.
• Register new PCCs into the corporate portal and onboard them with necessary documentation.
• Verify contractor data, orders, and insurance compliance annually.
• Communicate with sales consultants regarding PCC compliance and training participation.
• Develop and facilitate training on products and internal systems for PCCs and R&R consultants.
• Participate in potential PCC conversations to recruit new contractors into the program.
• Attend PCC Summit and coordinate company functions at the event.
• Provide reports on the current status of the PCC program at team meetings.
• Promote continuous improvement activities within the department.

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED