About the position
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. As a Personal Stylist Assistant, you will assist your stylist with client communication, outfit recommendations, and operational support during the selling process. As an enthusiastic team player, with a demonstrated commitment to customer service excellence, you assist our Personal Stylist in creating a memorable experience for our customers. You will work on-site and through online platforms and you will report to your assigned Personal Stylist.
Responsibilities
- Assist the Personal Stylist in preparing and implementing selling appointments, including ringing transactions at POS and processing merchandise for Fashionphile Service
- Complete post appointment follow up, including order tracking, alterations, thank you notes
- Help organize appointment scheduling, gifting initiatives and experiences for Top Clients
- Enter and maintain precise clientele information
- Assist with Digital selling and Social media presence
- Ensure all unsold merchandise is returned to stock
- Ensure cleanliness of fitting rooms using housekeeping and maintenance services
Requirements
- Experienced with technology and has experience using digital tools
- Fashion retail experience
- Ability to work flexible schedule
- Bilingual Mandarin preferred
Benefits
- Financial Solutions, including Credit Union membership
- NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands
- NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in saving
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