Pet Groomer Trainee

About the position

At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love-a lesson we learn from our pets-and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. The Pet Stylist in Training is responsible for engaging with pet parents and their pets while providing positive experiences and best in class salon services. This position will receive training and guidance from our experienced Professional Styling teams, learning from the best in the industry on proper grooming techniques. This position is also responsible for upholding the company's vision, mission, values, and strategy. This role also shares responsibility of store cleanliness, recommending of solutions for pet parents, and pet safety standards. Pet Stylist in Training role is obtained once the associate has successfully completed the PetSmart Grooming Academy.

Responsibilities

• Perform full menu of bath, brush and grooming services and standalone services, such as nail trims, teeth brushing, and sanitary services under supervision.
• Develop and display safe technical skills that will meet or exceed the company's minimum expectations.
• Recommend additional health and wellness solutions with Pet Parents based on pet's needs.
• Responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register.
• Greet pet parents, answer their questions, and assist with making reservations in the salon.
• Conduct salon appointment reminder calls, maintain client records and consult with pet parents on services offered.
• Perform check-in and check-out procedures for grooming appointments, including applicable paperwork and rebooking.
• Promote opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.
• Recommend, inform, and sell merchandise and services.
• Maintain the highest level of cleanliness, sanitation, and humane conditions for all pets in the grooming area.
• Take immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assist and work in other departments as required.
• Participate in our culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

Requirements

• Successful completion of PetSmart's Salon Academy training and safety certification program.
• Prior grooming experience preferred; may be asked to complete a technical exam.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail and safety measures.
• Strong written and verbal communication skills.

Benefits

• Paid weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities