About the position
The Pet Pro is a vital role within the Doggie District Resort, where our mission is to embody the spirit of 'Pet Lovers Delighting Pet Lovers.' This position requires a candidate who is not only passionate about animal care but also embodies our core values of being Playful, Passionate, Personal, and Professional. A successful Pet Pro will be a team player, self-motivated, and possess excellent communication skills along with a keen attention to detail. This role is centered around providing exceptional care for pets in our Daycare and Boarding areas, ensuring their safety and well-being while maintaining a clean and welcoming environment. As a Pet Pro, your daily responsibilities will include a variety of tasks aimed at ensuring the comfort and happiness of our furry guests. You will engage in activities such as walking dogs, providing potty breaks, feeding, administering medications, and cleaning their living spaces. Your role will also involve monitoring the pets' health and behavior, documenting any observations, and communicating effectively with both the pets and their owners. You will be part of a dedicated team that works together to create a nurturing atmosphere for the pets, making them feel at home while they are away from their families. The position requires a hands-on approach, where you will be expected to interact with pets of all sizes, engage in play activities, and maintain a sanitary environment by following strict cleaning protocols. You will also need to be prepared for the physical demands of the job, which may include lifting up to 60 lbs and working in various weather conditions. The Pet Pro role is not just about caring for pets; it’s about building relationships with both the animals and their owners, ensuring that every guest receives the highest level of care and attention.
Responsibilities
- Ensure that each guest is treated with respect and dignity
- Ensure that all guests are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis
- Clean up dog poop, urination and any vomit several times throughout your shift
- Walk dogs on leash to and from outside exercise areas
- Engage in play activities with pets including: fetch, exercise walks, chase, agility, follow the leader, recall and basic obedience games, etc.
- Supervise activities of multiple dogs throughout the day
- Monitor closely for any potential conflicts or escalations and redirect or remove one or more dogs from the situation as needed
- Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting rooms
- Monitor guest's health by daily charting of eating and elimination habits
- Dispose of and clean up any stool and urine
- Monitor guest's reaction to playtimes and general demeanor by charting playtime interactions
- Follow all standards of safety with regards to handling guests, particularly aggressive guests and escape artists
- Immediately alert front staff and resort manager when a guest is ill or exhibiting odd behavior - follow-up by filling out illness form and turning it into a shift lead/manager
- Operate washer and dryer to clean pet belongings, towels, etc.
- Ensure belongings are returned to the appropriate pet
- Ensure the facility meets or exceeds our expectations with regards to cleanliness and safety
- Clean and sanitize all pet enclosures, exercise yards, and common areas
- Mix and use disinfectants and other chemicals safely as instructed by the supervisor
- Ensure that the property is maintained (lawn care, snow removal, tree maintenance)
- Alert manager when levels of inventory are low in the following areas: Pet foods, Cleaning products for kenneling and lobby areas
- Help maintain the cleanliness of the property by picking up and disposing of trash or debris
- Keep aisles, drains, carts, shelves, sinks, floors, furniture, counters and glass clean, sanitary and free of clutter/debris
- Empty and sanitize trash cans and receptacles
- Alert manager of any safety or operational issues ie: broken guillotine doors, burnt-out lights, not enough salt for snowy areas, etc.
- Keep informed of important notices, meetings, etc. by consulting the Guest Services Command Center
- Consult with other departments
- Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats
- Willing to learn animal behavior to ensure their safety
- Focuses on safe and gentle handling
- Customer Service Oriented - Ability to take care of the customers' needs while following company procedures
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance
- Build trust with customers
- Willing and able to communicate directly with clients, both written and orally, about their dog
- Works to make these 'lifetime clients'
- Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping
- Conflict Resolution - Ability to handle conflict with tact and diplomacy
- Good team work and willingness to assist other departments as necessary
- Cheerful, friendly, positive team-oriented attitude
- Strong attention to detail, especially where documentation is concerned
- Ability to work in computer systems such as Microsoft Office
- Reliable, punctual, and dependable
- Ability to work a flexible schedule, including holidays and weekends
- Ability to take direction well and apply it independently
- Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
- Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
- Must be comfortable being around dogs of all sizes and physically able to handle dogs of all sizes and to lift up to 60 lbs.
- Other duties as assigned.
Requirements
- Passion for animals and animal care, especially dogs and cats
- Excellent customer service skills
- Ability to communicate effectively with clients both verbally and in writing
- Strong attention to detail, particularly in documentation
- Ability to work in a team environment and assist other departments as necessary
- Reliable, punctual, and dependable
- Ability to work a flexible schedule, including weekends and holidays
- Ability to take direction well and apply it independently
- Physical ability to handle dogs of all sizes and lift up to 60 lbs.
- Comfortable working in various weather conditions and distracting environments
- Experience with Microsoft Office or similar computer systems
Nice-to-haves
- Experience in animal behavior
- Previous experience in a pet care or customer service role
- Knowledge of pet health and safety standards
Benefits
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
