University Of Michigan (The Regents @ Ann Arbor) - Ann Arbor, MI

posted about 1 month ago

Part-time - Entry Level
Hybrid - Ann Arbor, MI
10,001+ employees
Educational Services

About the position

The Dietetic Assistant position is within the department of Patient Food and Nutrition Services, dedicated to supporting patients, departmental staff members, and allied health professionals. This role is responsible for reinforcing a positive image of the Health System to all customers. The Dietetic Assistant uses information systems and customer service skills to facilitate customer interactions, ensuring that customers experience the Health System as an accessible, coordinated, and seamless entity.

Responsibilities

  • Visits patients at the bedside using a portable wireless computing device to obtain menu selections for patients unable to order via telephone and are on Room Service Assist.
  • Utilizes two patient identifiers per The Joint Commission (TJC) standards and adheres to service excellence and service recovery standards.
  • Follows isolation precautions (including wearing personal protective equipment) and hand hygiene protocols when visiting patient rooms.
  • Utilizes CBORD and MiChart computer systems to verify diet order and allergy information, entering patient's meal selections into CBORD software program.
  • Resolves routine questions and problems, referring more complex issues to higher levels.
  • Effectively communicates to patients and their family members, nursing, Food Services Managers, Registered Dietitian Nutritionists, and others in a professional manner.

Requirements

  • High school graduate.
  • 0-2 years telephone-based customer service experience.
  • Strong interpersonal and communication skills.
  • Must exhibit a professional and positive image when interacting with patients, departmental staff members, and allied health professionals.
  • Willingness to be a team member with the ability to be flexible and adapt to a changing work environment.
  • Competent using technology such as hand-held computers, word processing, data entry, spreadsheets, and email.
  • Must be able to maintain confidentiality with respect to patient information.
  • Ability to reach overhead, lift and carry 25 pounds, and walk a considerable distance.

Nice-to-haves

  • Associates degree or equivalent combination of education and experience in the healthcare industry or dietetics.
  • Demonstrated ability of strong problem-solving skills.
  • Experience working with MiChart/Epic and CBORD software.
  • Ability to work in a self-directed manner.

Benefits

  • Excellent medical, dental and vision coverage effective on your very first day.
  • 2:1 Match on retirement savings.
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service