Pharmacy Customer Service Associate

$35,360 - $39,520/Yr

Walgreens Boots Alliance - Martinez, CA

Part-time - Entry Level

Martinez, CA

10,001+ employees

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting in pharmacy operations under the supervision of a pharmacist. This part-time role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. The associate will also support inventory management and maintain a clean and organized store environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Assists the pharmacist in the practice of pharmacy under direct supervision.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and processes customer purchases, including cash handling.
• Maintains cleanliness and organization of counters and shelves, and takes inventory.
• Assists pharmacists in scheduling and maintaining workflow, reporting errors immediately.
• Handles telephone calls that do not require pharmacist attention and processes manual claims.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Constructs and maintains displays and ensures compliance with state and local laws.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills and knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Flexible scheduling
• Employee discounts
• Health insurance options
• 401k plan