Pharmacy Operations Manager

Walgreens Boots Alliance - West Babylon, NY

Full-time - Mid Level

West Babylon, NY

Health and Personal Care Retailers

About the position

The Pharmacy Operations Manager at Walgreens is responsible for overseeing day-to-day non-clinical pharmacy operations, ensuring efficient workflow, and enhancing the customer experience. This role involves supervising pharmacy technicians, managing pharmacy systems, and supporting the delivery of patient care under the guidance of a pharmacist. The position emphasizes customer engagement, operational excellence, and compliance with company policies and regulations.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities.
• Ensure efficient pharmacy workflow and a positive patient experience.
• Supervise pharmacy technicians and cashiers within company policies and regulations.
• Select, schedule, and develop pharmacy technician personnel.
• Lead training, coaching, and performance management of pharmacy technicians.
• Engage customers by greeting them and offering assistance with products and services.
• Resolve customer complaints and respond to requests in a timely manner.
• Assist pharmacist in patient care delivery, including registration and prescription data entry.
• Complete patient and physician calls under pharmacist supervision.
• Manage core pharmacy workflow and drive excellence in operations.
• Prepare and file reports and records required by the company and government agencies.
• Ensure compliance with business administrative activities and inventory management tasks.
• Communicate prescription errors to the accountable pharmacist.

Requirements

• Full-time certified pharmacy technician certification.
• Experience in pharmacy operations and customer service.

Nice-to-haves

• Experience in training and managing pharmacy staff.
• Knowledge of healthcare services and patient care delivery.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.