About the position
This is a Full Time Phlebotomist position at VillageMD, where you will play a crucial role in our patient-centric healthcare network. The position requires you to work Monday through Friday from 7 am to 3:30 pm, with an expectation of one weekend shift per month at any of our New York North Lab locations. As a Phlebotomist, you will utilize appropriate aseptic techniques to draw blood cultures and process Stat specimens according to established Standard Operating Procedures (SOP). You will prepare collection containers with the necessary preservatives for patients and provide instructions for proper specimen collection at home, including urine and stool samples. Additionally, you will be responsible for accurately measuring and recording volumes for 24-hour collections, administering and collecting H. pylori Breath tests, and handling orders for minors with care. Your role will also involve completing paperwork and labeling specimens for the OVH Blood Bank, processing satellite specimens, and ensuring they are delivered to the appropriate department. You will monitor inventory levels in the phlebotomy room and storage area, following protocols for replenishing supplies. In cases where orders need to be deleted or canceled, you will document the reasons thoroughly. You will also be responsible for recalling patients for follow-up procedures or error corrections and documenting these callbacks in the lab logbook. Utilizing the Laboratory Information System (LIS) will be essential for performing job duties, including downtime procedures. Flexibility in your work schedule is necessary to meet emergency staffing needs. To succeed in this role, you must demonstrate competency in adult, pediatric, and infant phlebotomy, as well as performing skin punctures and bleeding times. You will also be responsible for checking in patients at satellite labs, processing lab and office collected specimens for transport, and notifying physicians of critical results. Training new staff in lab policies and procedures will also be part of your responsibilities. This position requires endurance due to continuous typing, prolonged standing, and walking, and you will face environmental risks such as exposure to sharps, latex, and blood-borne pathogens. The ideal candidate will have a high school diploma or GED, with vocational or technical school training preferred. While 0-1 years of experience is required, 2-4 years is preferred. Certification in HeartSaver or Basic Life Support (BLS) for Healthcare Providers is mandatory. Strong communication skills in English, both oral and written, along with excellent customer service and interpersonal skills, are essential. You should be able to work with a high degree of accuracy and have experience with standard office equipment and technology.
Responsibilities
- Use appropriate aseptic technique to draw blood cultures.
- Process Stat specimens according to SMG SOP.
- Prepare collection containers with appropriate preservatives for patients and provide instructions for proper collection of specimens at home.
- Properly measure and record a volume for a 24-hr collection.
- Collect a COC Urine Drug Screen and administer a H. pylori Breath test.
- Handle orders on minors correctly.
- Complete paperwork and label specimens for OVH Blood Bank specimens accurately.
- Process satellite specimens and deliver them to the appropriate department.
- Monitor inventory levels and follow protocols for replenishing supplies in the phlebotomy room and storage area.
- Delete/cancel orders as necessary with full documentation of reason.
- Ensure proper patient charge deletion according to departmental policy.
- Recall patients for follow-up procedures or error correction as required and document callbacks in the lab logbook.
- Utilize LIS for all applicable functions to perform job duties, including downtime procedures.
- Adapt work schedule to meet emergency staffing needs.
- Check-in patients in a satellite lab, including arriving the patient on the day-list.
- Process lab and office collected specimens for transport to the main lab by courier.
- Contact a courier for a Stat pickup in a satellite office.
- Perform, log, and enter results for Rapid Strep and/or Hemoccult tests in the LIS.
- Notify physician of critical (positive) results.
- Train new staff in proper lab policies and procedures.
Requirements
- High School Graduate/GED required.
- Vocational / Technical School / Diploma Program preferred.
- 0-1 years experience required; 2-4 years preferred.
- HeartSaver or Basic Life Support (BLS) for Healthcare Providers required.
- Ability to communicate in English, both orally and in writing required.
- Strong customer service, interpersonal, communication, and team player skills required.
- Ability to work with a high degree of accuracy required.
- One (1) year of previous receptionist experience preferred.
- Experience in patient scheduling and orders management skills preferred.
- Knowledge of application software for patient scheduling and orders management preferred.
- Experience with standard office equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail, label printer) preferred.
- Experience with standard office technology in a Windows-based environment preferred.
Nice-to-haves
- Experience in patient scheduling and orders management skills preferred.
- One (1) year of previous receptionist experience preferred.
- Knowledge of application software for patient scheduling and orders management preferred.
Benefits
- Medical coverage
- Dental coverage
- Life insurance
- Disability insurance
- Vision insurance
- Flexible Spending Account (FSA) coverages
- 401k savings plan
