Citco Water, Inc. - Huntington - Huntington, WV
posted 5 months ago
The Integration and Solutions Specialist is a pivotal role within CITCO Water, responsible for delivering proactive solutions tailored to customer needs through a combination of product application, design, programming, and both phone and field support. This position is essential in ensuring that customers receive the highest level of service and support, aligning with the company's core values and objectives. The specialist will engage directly with customers to understand their unique challenges and requirements, enabling them to propose effective solutions that enhance operational efficiency and effectiveness. In this role, the Integration and Solutions Specialist will be tasked with visiting customer sites to assess their needs and problems, which will inform the design and proposal of appropriate solutions. This includes requesting proposals from vendors and programming various control systems such as PLCs, HMI Software, controllers, and VFDs to meet the specific functional requirements of customers. The specialist will also be responsible for the field implementation of controls, telemetry, and SCADA systems, ensuring that projects are managed effectively from conception through to execution. Additionally, the specialist will provide ongoing phone and field support to customers, sales teams, and field technicians, ensuring that all parties are equipped with the necessary knowledge and resources. Continuous education on water and wastewater industry processes, as well as advancements in controls and instrumentation technologies, is crucial for maintaining CITCO's leadership position in the marketplace. The role also involves providing technical training to sales and support staff and engaging in research and development of new products and solutions that can further enhance customer satisfaction and operational performance.