PM Hotel Front Desk Agent

Hilton - Columbus, OH

Full-time - Entry Level

Columbus, OH

Accommodation

About the position

The Front Desk Agent at Embassy Suites Columbus is responsible for providing exceptional customer service to guests during their stay. This role focuses on check-in and check-out procedures, handling cash and credit card transactions, and ensuring a welcoming atmosphere for all guests. The position requires flexibility to work various shifts, including weekends and holidays, and emphasizes a commitment to hospitality and guest satisfaction.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report & get additional approval if necessary.
• Check expected departures for today & clear checkouts or extend stays after checkout time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at the end of shift.
• Perform cashier shift change when cash is in balance.
• Explain any of the hotel's promotional items to each guest checking in & give them to any guest who requests them.
• Mention various hotel amenities to guests during lags in phone or in-person conversations.
• Respond promptly to any guests' inquiries or complaints; offer alternate solutions if guest's demands cannot be met.
• Document any guest accidents by completing the accident report form.

Requirements

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area, area businesses & services, major highway/street information, and community events & attractions.

Benefits

• Food provided