PMO Business Analyst

About the position

The Business Analyst’s role is to devise and design business process requirements for all credit union-related business, financial, and operations systems critical to core organizational functions. The ideal candidate will possess deep domain knowledge of banking operations, strong analytical skills, and a passion for delivering results that positively impact our members and the organization. Start Date: This role’s start date is after April 2, 2025.

Responsibilities

• Lead the analysis of banking processes, systems, and data to identify opportunities for improvement and optimization.
• Collaborate with stakeholders across various departments, including retail banking, lending, operations, and IT, to understand, gather, and document business requirements.
• Provide input, recommendations, and solutions to enterprise system and business issues, processes, workflows, and user interactions.
• Develop and standardize new or improved processes based on findings and analysis.
• Provide and assist with implementing solutions to improve and optimize operational staff and cost efficiency.
• Ensure process alignment with regulatory requirements, industry best practices, and organizational strategic goals.
• Develop recommendations and drive strategic initiatives for enhancing or further leveraging applicable processes.
• Assist in the development of business cases and cost-benefit analysis to support investment decisions and prioritize initiatives that deliver maximum value to the organization.
• Translate business requirements into functional specifications and user stories, working closely with technical teams to ensure successful implementation.
• Facilitate communication and collaboration between business stakeholders and technical teams throughout a project lifecycle.
• Define and document business requirements and report them back to stakeholders.
• Continuously evaluate and improve business analysis processes, methodologies, and tools to enhance efficiency and effectiveness in the banking environment.
• Prototype new procedures for the purpose of enhancing business processes, operations, and information process flow.
• Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.
• Create process models, specifications, diagrams, and charts to provide direction to system programmers.
• Plan, coordinate, and perform in-depth tests, including end-user reviews, for modified and new processes, projects, and other post-implementation support.
• Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications.
• Assist in conducting research on software and hardware products to justify recommendations and support purchasing efforts.

Requirements

• College graduate or equivalent work experience.
• A Bachelor of Science Degree in Computer Science, MIS, Finance or Business is preferred.
• A minimum of two (2) years related experience in three (3) or more of the following areas.
• 3 years' knowledge and experience in business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling.
• Lead complex projects and initiatives in a financial services environment.
• Lead meetings with a wide range of stakeholders with diverse technical and business roles.
• Importing data for use in report software, spreadsheets, graphs, and flowcharts.
• Apply statistical and other research methods into systems issues and products.
• Operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications.
• Familiarity with banking software systems and technologies (e.g., core banking systems, online banking platforms) is preferred.
• Experience with Microsoft 365 Suite; including SharePoint and advanced Word and Excel; Atlassian product suite (JIRA, Confluence); Power BI; SQL.
• Corelation Keystone core banking system and Alkami online/mobile banking experience a plus.
• 3-5 years' experience working in financial institutions with a strong understanding of banking operations, products, and regulations.
• CCBA, CBAP or equivalent preferred.

Benefits

• 401(k) and Employer Match
• Health, Vision, Dental, STD/LIFE/AD&D and Life Insurance
• Annual Incentive/Bonus Program
• Tuition Reimbursement Program
• 11 Paid Holidays + Competitive PTO package
• Home & Consumer Loan Program (Discounted Rates)
• Professional development and training programs
• On-demand personal coaching resource
• Wellness Program (Discounted Gym Membership)