Policy Support Associate

Hub International • East Longmeadow, MA

434d • $37,440 - $45,760 • Remote

About The Position

The Policy Support Associate position at Monarch E&S involves providing customer service and processing applications related to insurance policies. The role requires a strong understanding of insurance terminology and the ability to handle multiple interactions with internal and external partners. The associate will work closely with Underwriting and Renewal teams, serving as a point of contact for clients regarding their existing business.

Requirements

• High School graduate required; College courses preferred.
• Previous work experience in the fields of insurance, customer service or similar, with a successful track record.
• Excellent written and verbal communication skills.
• Ability to work well under pressure to meet tight deadlines in a fast-paced environment.
• Proficiency in Microsoft Word and Excel and various rating portals.
• Proactive, independent work ethic with strong problem solving and analytical skills.
• Willingness to be flexible, learn on the job, and maintain a can-do attitude.
• Ability to work in dynamic environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions.
• Must be highly organized and able to structure the day based on deadlines and pending items.
• Self-motivated and goal-oriented.

Responsibilities

• Analyzing information and evaluating results to choose the best solution and solve problems.
• Handle correspondence from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
• Process, prepare, and submit forms, such as submitting applications for coverage to insurance carriers as required for existing and renewal business.
• Scheduling and reviewing inspections.
• Review, processing and issuance of endorsement requests.
• Prepare/Review/Distribute Loss Runs and Expiration Lists.
• Other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) accounts
• Paid time off benefits
• Eligible bonuses
• Equity and commissions for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED