Portfolio Operations Manager

AvalonBay Communities - Irvine, CA

Full-time - Mid Level

Irvine, CA

Real Estate

About the position

The Portfolio Operations Manager at AvalonBay is responsible for overseeing and managing operations across multiple communities, typically three to six. This role involves supervising community operations, managing the annual operating budget, and leading the recruitment and performance evaluation of associates. The manager plays a crucial leadership role within the region, contributing to financial performance, operational efficiency, and customer service. They collaborate with various departments and support teams to enhance community success and ensure high standards of service and compliance.

Responsibilities

• Oversee and manage operations across three to six communities.
• Supervise community operations and manage the annual operating budget.
• Handle selection, recruitment, and performance evaluation of associates.
• Contribute to regional success and goal achievement as a leader.
• Collaborate with departments to implement programs that drive revenue and customer service results.
• Participate in asset management activities and provide feedback on CapEx planning.
• Manage financial aspects of operations to meet business goals.
• Ensure optimal levels of customer service and address issues effectively.
• Monitor sales and marketing responsibilities within the neighborhood.
• Ensure compliance with community annual review findings.

Requirements

• Bachelor's degree required or equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry.
• Minimum of 3 years of multi-family property management experience, overseeing 400+ units preferred.
• Experience in hotel/resort property management accepted.
• High-rise and mixed-use (retail) experience highly desired.
• 2+ years of supervisory experience required.
• Demonstrated understanding of overall property management including financial performance, customer service, and staffing.
• Must know and follow Fair Housing laws.
• Ability to analyze data/reports to develop solutions for customer service and revenue generation.
• Excellent organizational skills and ability to work independently and proactively.
• Strong communication skills in English, both written and verbal.
• Basic arithmetic skills for calculations and analyses.
• Ability to resolve resident issues effectively.
• Proficiency in basic Microsoft Office applications.

Nice-to-haves

• Experience in crisis management and negotiation.
• Familiarity with property management software.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• 20% discount on apartment homes.