Practice Administrator

About the position

Join Our Team as a Practice Administrator. Piedmont OB-GYN, a division of Atlanta Women’s Healthcare Specialists, is seeking a seasoned Practice Administrator to lead our dynamic team. We’re looking for a strong, people-focused leader who thrives in a fast-paced clinical environment and is passionate about strategic growth and operational excellence. In this key role, you’ll work closely with our Physicians and Executive Director to oversee daily operations, lead the staff, drive practice development, and ensure the highest level of patient-centered care. If you’re a proactive, professional, and compassionate leader, this is a great opportunity to make a meaningful impact. At Atlanta Women’s Healthcare Specialists, we are committed to empowering women through compassionate and personalized care. Join a team that values excellence!

Responsibilities

• Responsible for divisional staff operations, including hiring, training, discipline, and termination.
• Manages the daily operation of the practice to ensure workflow efficiency and effectiveness.
• Conducts ongoing reviews to evaluate all aspects of operations; recommends measures to optimize processes; develops policies and procedures; and implements changes or deploys new processes as necessary.
• Supervises all staff to ensure coverage for required functions and smooth day to day operations.
• Practices cost containment efforts by efficient use of time & resources.
• Identifies areas of deficiency and organizational priorities.
• Responsible for deployment of new programs, ensuring staff training, process development or modification, standardization and compliance for new systems and services.
• Ensures physical space is in optimal condition.
• Coordinates internally and externally with laboratories to ensure patient satisfaction and to resolve any billing issues.
• Responsible for handling any patient issues or complaints.
• Develops, initiates, maintains, and revises internal policies and procedures for the operation relative to corporate liability, physician malpractice, OSHA, HIPPA, quality improvement, safety, environmental and infection control.
• Ensures compliance education and training for all staff.
• Conducts and coordinates internal compliance audits and reviews.
• Ensures service excellence through measurement of patient and provider satisfaction.
• Responsible for overall coordination of work schedules to ensure proper coverage and efficient operations throughout Division.
• Monitors staff performance, conducts reviews, and undertakes disciplinary action when required.
• Responsible for the marketing and public relations of the practice.
• Responsible for maintaining Practice Website and all social media platforms.
• Responsible for developing and maintaining effective marketing program for referral sources, new services and patients.
• Responsible for maintaining fiscally responsible purchasing through ongoing comparative purchasing.
• Prepares monthly productivity reports and forwards to the accountant.
• Maintains and manages provider schedules.
• Acts as liaison to Piedmont Clinic and Piedmont Hospital.

Requirements

• Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization.
• Knowledge of the policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Thorough knowledge of office policies and procedures to accurately answer questions from patients and staff.
• Knowledge of administrative and clerical procedures and systems such as word processing, Microsoft Office, managing files and records.
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge and correct usage of medical terminology.
• Ability to navigate and effectively use EMR, with preference for EPIC EMR system.
• Ability to assume responsibility and exercise authority over assigned work functions.
• Ability to organize and integrate organizational priorities and deadlines.
• Ability to manage conflict and work with staff to communicate effectively and navigate employee issues.
• Ability to engage staff and proactively identify opportunities for training and development.
• Ability to maintain confidentiality and professionalism.
• Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients.
• Ability to work as part of a team and promote a positive work environment.
• Ability to listen and understand information and ideas and adjust actions accordingly.
• Ability to exercise independent judgment.
• Ability to maintain professional attire.
• Ability to complete continued education/training requirements.
• Ability to report to work on time and as scheduled.
• Ability to represent the organization in a positive and professional manner at all times.
• Ability to communicate the mission, ethics and goals of the organization.
• Ability to apply feedback, participate in performance improvement, and continuous quality improvement activities.

Nice-to-haves

• Bachelor’s Degree preferred.
• Longer management experience preferred.
• OB/GYN experience preferred.
• Experience in customer service field preferred.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Retirement plan
• Professional development opportunities