East Boston Neighborhood Health Center - Boston, MA
posted 5 months ago
NeighborHealth, formerly known as East Boston Neighborhood Health Center, is seeking a full-time clerical and reception staff member to support the Family Medicine department. This role is crucial in ensuring the smooth delivery of services to our patients and staff. The ideal candidate will possess excellent customer service skills and have at least one year of experience in an office setting. A high school diploma or GED is required, and bilingual skills in English and Spanish are essential. The work schedule will be Monday to Friday from 10:00 AM to 7:00 PM, with the possibility of evening, weekend, and holiday rotations. Preference will be given to Boston residents. In this position, you will interact with patients and staff in a professional and respectful manner, ensuring that the needs and concerns of individuals are addressed. You will consistently provide excellent customer service, making patients feel welcome and maintaining a positive attitude. The role requires self-direction and self-motivation, promoting a sense of teamwork within the department. You will be responsible for checking out patients in the computer system, entering follow-up appointments, and reviewing After Visit Summary instructions with patients as needed. Additionally, you will prepare charts for the day, manage appointment scheduling, and communicate effectively with staff via email or messaging. This position is vital to the operations of the Family Medicine department, and you will play a key role in enhancing the patient experience at NeighborHealth. We are committed to providing a supportive and welcoming environment for both our employees and patients, reflecting our mission and culture. We encourage you to apply and consider joining our dedicated team.