Principal Associate, Technical Writer (Data Protection Governance and Operations)

About the position

As a Principal Associate, Technical Writer on the Data Protection Governance and Operations Team, you will be responsible for supporting customer enablement for new and existing products. This candidate will be responsible for creating various customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQS. The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.

Responsibilities

• Overhaul and Maintain enterprise-facing documentation for 3 technical domains
• Identify and disposition existing documentation that lives in Confluence, Pulse, etc.
• Create new documentation that lives in Developer Portal
• Take lessons learned from recent deployments and integrate into appropriate knowledge base
• Support developer-facing efforts
• Refresh all user-facing documentation on Pulse
• Maintain official policy documentation
• Develop and maintain team Procedures, Standards, etc
• Support Enterprise Tech Backlog (ETB) Intent Ownership
• Collaborate with engineers and architects to ensure documentation is kept up-to-date
• Create and maintain easily understood instructions, FAQs, and supporting materials
• Maintain internal Job Aides, Process Documentation, etc.
• Support Safeguard Assessment
• Support Whitepaper Creation
• Demonstrate organizational agility to adapt to changing demands
• Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership
• Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions

Requirements

• Bachelor's degree or military experience
• At least 3 years of technical writing experience
• At least 1 year of experience with Github and Markdown
• At least 1 year of project management experience

Nice-to-haves

• 1+ year experience working with documentation authoring tools
• Ability to collaborate with developers to translate their content into easily understood documentation
• Experience writing in an Agile software development process
• Solid understanding of data management technologies and processes
• Strong written and verbal communication skills
• 5+ years of technical writing experience
• 3+ years project management experience
• 2+ years experience in software development
• 1+ year experience in a financial services industry
• 2+ years experience working in an Agile environment

Benefits

• Comprehensive health benefits
• Financial benefits
• Inclusive set of benefits supporting total well-being