Principal Global Consent Program Manager

Full-time - Mid Level

Dallas, TX

Air Transportation

About the position

Oversee the development, implementation, and ongoing delivery of Southwest's global consent management program. Uses expert level skills in consent management, privacy, and Marketing Technology platforms to drive the consent management program forward across the Enterprise. Facilitates compliance with international data privacy regulations, drives Customer trust, and supports data-driven initiatives across the organization. Uses expertise in strategy, planning, and execution to oversee prioritization, manage projects, and facilitate successful delivery of the consent management program. The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

Responsibilities

• Develop and manage the global consent management program in partnership with Southwest subject matter experts and key stakeholders, ensuring compliance with regulations like GDPR, CCPA, and other regional data privacy, marketing and advertising laws and regulations and contractual obligations
• Lead multi-year consent management program planning in conjunction with cross-functional team members, Program Leads, Business, Legal, and Technology partners to ensure integration and alignment with business strategies
• Provide counsel to Sr. Leadership on various issues, including monitoring the pulse of the organization, and serve as the primary point of contact for consent management-related matters across the organization
• Ensure consent management program pipelines are organized, resources are balanced, and ensure coordination and completion of consent-management related projects on time, within budget, and within scope
• Manage highly confidential information and act as a liaison between Executives and other constituencies, both internal and external
• Develop and maintain documentation of consent practices to ensure transparency
• Conduct regular monitoring of consent management processes and systems, addressing gaps proactively
• Support Marketing efforts with insights into consent-based audience segmentation and targeting
• Establish workflows for capturing, storing, and managing user consent in accordance with global and regional data privacy regulations
• Ensure consistency in program data and relevant and timely messaging across deliverables and departments, building a variety of communications programs
• Consolidate talking points and executive summaries ahead of C-suite, Board, and other internal and external meetings
• Identify and influence business process change in support of consent management best practices
• May perform other job duties as directed by Employee's Leader or key Consent Management stakeholders

Requirements

• Expert level skills in project management, program management, attention to detail, and complex broad-reaching coordination
• Proficiency with consent management platforms (e.g., OneTrust, Securiti, TrustArc) and/or data privacy and marketing technologies (e.g. Adobe, Salesforce, Transcend)
• Broad understanding of the Marketing technology landscape, including various Martech tools and their integration points
• Familiarity with marketing technology stacks, including CRMs, DMPs, CDPs, analytics tools and tag management systems
• Expert level skills in communicating and influencing, capable of interacting directly and effectively with senior and executive leadership team
• Expert ability to build and maintain a network of key relationships at senior level to influence business decisions; respected and trusted resource
• Ability to implement strategic direction and influence at the Department and enterprise level
• Advanced ability to interpret complex regulatory and business requirements into actionable strategies and expert ability to exercise excellent judgment in handling, researching, and skilled at resolving program issues and risks
• Ability to disseminate information and communicate ideas on behalf of Executives
• Ability to develop, continuously evolve, and move forward a sound strategic vision across multiple cross-functional Teams
• Skill in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
• Passionate about championing a privacy-first culture within the organization

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.