Principal IT Product Manager- Customer Analytics (Customer 360)

About the position

As part of the role, you will be responsible for driving the discovery, build, adoption and ROI realization of Customer 360 as an analytics product across the company. Build action oriented connected decision-making OKRs and continually explore ways to embed AI. You will be a key enabler of Customer 360 by finding creative ways to visualize complex data to help in Palo Alto Networks growth.

Responsibilities

• Create a vision for how we'll improve Palo Alto Networks' customer experience through data, insights, automation and AI.
• Understand our customer/stakeholder needs to build problem statement analysis and feature requirements to create actionable insights.
• Become the trusted partner across Data & Analytics and Business teams to bridge insights-to-action.
• Take risk fearlessly - Thrive operating in a fast-paced environment while ensuring relentless focus on product quality and stakeholder success.
• Ability to translate business problems into foundational data requirements that scales beyond the stated ask.
• Strive tirelessly for simplicity and usability - Passionate about data visualization and packaging insights into intuitive product experience.
• Work together, win together - Establish synergy across AI & Analytics teams to promote knowledge sharing and standard interpretation of business metrics.
• Be intellectually curious, embrace a growth mindset and solicit honest feedback towards continuous pursuit of improvements and optimization.
• Frequently interact with executive leadership and are a master of clearly articulating value, progress, and where help is needed.
• Ruthlessly prioritize competing demands with focus on delivering business value, impact and operational efficiency.
• Provide trusted data to executives by proactively monitoring data quality, and fixing the issues at Source to enable data-driven decision making.

Requirements

• Overall 12+ years of experience in the data & analytics domain.
• Experience in Product Management including managing delivery of data & analytics products from start to finish at enterprise scale.
• Ability to structure complex problems, develop hypotheses, conduct analysis and drive actionable recommendations through a data driven process.
• Full familiarity and understanding of end-to-end customer journey in B2B space and respective OKRs within each phase and ability to translate into easy to understand insights and visualizations.
• Proven ability to build lasting relationships with business stakeholders and ability to present to executives.
• Excellent attention to detail and proven ability to build simple, elegant and impactful executive and operational products, dashboards, analysis.
• Experience with data visualization tools such as Tableau, Power BI or similar BI platforms.
• Excellent analytical and modeling skills to translate complex business needs into data structures.
• Bachelor's or Master's degree in quantitative field or relevant experience.

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees.
• Mental and financial health resources.
• Personalized learning opportunities.