Principal Product Designer

About the position

Be the center of product innovation and design. As a critical leader on the Product, Experience Design & Innovation team, the Principal Product Designer for eCommerce and Service will lead the re-imagination and redesign of our digital products across the enterprise. You’ll set the product vision, design new features, and enhance existing ones while establishing scalable UX/UI patterns across platforms for App and Web. The successful candidate will be responsible for guiding user-centered design activities and establishing user experience strategy, working closely with Business and Product Key leaders to create innovative, meaningful solutions to delight customers. You’ll be hands-on in the work as an experienced designer while guiding other designers across eCommerce as a project lead and influence product strategy.

Responsibilities

• Drive the UX Roadmap and strategy framework through partnership with key leaders and other Principal Designers to ensure cohesive product experience across lines of businesses.
• Act as an evangelist for design thinking, partnering with key leaders to demonstrate how design empowers the creation of better digital products.
• Lead a design and user experience team in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets.
• Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints on LOB and company.
• Partner with Engineering key leaders to create new opportunities to develop tech capability that can enhance customer experience on LOB/enterprise level.

Requirements

• 7+ years of experience in user experience, digital strategy.
• 5+ years' experience working with Figma.
• Experience designing for Native ios and android.
• Demonstrated ability to lead highly technical, complex projects with cross-functional teams of strategists, designers, and engineers.
• Willingness to roll up sleeves and lead by example.
• Outstanding interpersonal, communication, presentation, data analysis, and storytelling skills.
• Excellent collaborator and communicator.
• Demonstrates a high level of executive accountability, initiative, flexibility, and the ability to prioritize resource workload to efficiently deliver results.
• Comfortable working in an ambiguous environment.
• Exceptional portfolio of work spanning multiple design projects that represent complex experiences related to eCommerce.

Nice-to-haves

• Experience with telecommunications service messaging.
• Experience with design of AI-enabled features and interaction.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).