About the position
At Amazon, we're committed to being the most customer-centric company on earth, and food safety is a critical part of that mission. We're seeking a dynamic, organized self-starter to join our North America Food Safety and Compliance team as Principal Risk Manager, External Engagement and Trust. In this pivotal role, you'll position Amazon as a trusted leader in food safety, enhancing customer trust and product safety while navigating complex regulatory landscapes. This is your opportunity to make a significant impact on millions of customers and shape the future of food safety. We are looking for a dynamic, organized self-starter to join our North America Food Safety and Compliance team as Principal Manager, External Engagement and Trust. This role will position Amazon as a trusted leader in food safety, enhancing customer trust and product safety while mitigating regulatory risks. To be successful in this role, you must have excellent communication skills, strong customer obsession, and a track record of operating in a dynamic environment. You must also be comfortable dealing with ambiguity, be willing to take the lead in solving cross-functional business problems and feel motivated by a fast-paced, start-up environment where having an 'ownership mindset' is critical to success.
Responsibilities
- Work cross-functionally with internal and external partners to understand safety, customer trust and regulatory risks applicable to Amazon's Grocery business.
- Develop and maintain subject matter expertise on applicable food safety regulations, emerging issues and industry benchmarks.
- Manage decision-making with a data driven approach; design and monitor important safety, customer trust, and compliance metrics.
- Design the food safety external engagement and trust strategy for the organization, generate a clear vision for the team and effectively deliver for customers against it.
- Utilize strong judgement in prioritizing and balancing risk management and customer trust concerns with organizational needs.
- Exhibit leadership to meet a high bar.
- Outcomes are improved customer trust metrics, reduced regulatory risks and enhanced industry reputation.
Requirements
- Bachelor's degree
- 10+ years experience interpreting and applying legislation and policy
- Experience in Food Safety & Compliance
- 5+ years responding to or working closely with regulators
- 5+ years experience working cross-functionally with internal teams and external associations
- Program management experience
Nice-to-haves
- Demonstrated track record of building successful third-party advocacy and partnerships
- Excellent written and verbal communication skills
- Ability to design and interpret meaningful KPIs and metrics
Benefits
- Equity
- Sign-on payments
- Medical benefits
- Financial benefits
- Other benefits
