Principal Technical Account Manager, ES - SI - Strategic ISV

$164,500 - $284,300/Yr

Amazon - Santa Clara, CA

Full-time - Principal

Santa Clara, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Principal Technical Account Manager (TAM) at Amazon Web Services (AWS), you will play a pivotal role in supporting our customers' innovative spirit across a wide range of technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, and Serverless solutions. This position is not a sales role; instead, it offers the opportunity to be the principal technical advisor and 'voice of the customer' for large Fortune 500 and multinational organizations. You will directly influence how our most strategic Enterprise customers utilize AWS, helping executives embrace agility and deliver impactful transformations. In this role, you will interface with enterprise architects to understand business drivers and assess application portfolios, ensuring that cloud solutions are scalable, flexible, and resilient. You will advocate for your customers, shaping the future roadmap of AWS services based on their needs. Your responsibilities will include developing and executing an operational support strategy that fosters customer growth and success on the AWS platform, explaining transformational concepts to executive decision-makers, and mentoring colleagues. You will also be expected to maintain and enhance your technical skills, contribute to the technology community, and develop a passion for educating and enabling cloud solutions experts. Exceptional customer focus and a bias for action are essential, as you will work vigorously to earn and maintain customer trust while communicating a bold direction that inspires results. This position requires travel of 20% or more as needed, reflecting the dynamic nature of the role and the importance of direct customer engagement.

Responsibilities

• Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform.
• Explain transformational concepts to executive decision makers and influence their technology strategy.
• Mentor and role model for your colleagues.
• Keep your technical skills honed and develop new ones, to make strong contributions in the technology community.
• Develop a passion for educating, training and enabling cloud solutions experts for a challenging set of customers and circumstances.
• Build an understanding of enterprise technology adoption.
• Possess exceptional customer focus and a bias for action; work vigorously to earn and keep customer trust while communicating a bold direction that inspires results.
• Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline required, or 10 years of equivalent work experience.
• 10+ years of technical engineering experience.
• 3+ years of customer-facing experience leading IT transformation.
• 3+ years leading large technology projects with multiple contributors over many months.
• Experience presenting and influencing technology strategy with executives through developers.
• Experience managing large scale environments including escalations, incident, problem, and service availability.
• Experience working as a technical leader that has personally brought material change to an organization.
• Experience in information security and risk management including compliance, authentication, federation, encryption, and network security.
• AWS knowledge and experience managing support and operations for customers that have top line revenue impact on a business.

Nice-to-haves

• Experience in operational parameters and troubleshooting for Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.

Benefits

• Flexible schedule
• Comprehensive medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package
• Ongoing events and learning experiences for professional development
• Mentorship and career growth opportunities