About the position
The Procedural Support Assistant is an integral member of the procedural team in providing patient support and information prior to the procedure, instruction to the patient and assistance to the proceduralist during the procedure, and is involved in the postoperative support and information reporting, specimen and biopsy orders and management, obtaining vital signs, room turnaround and cleaning, as well as supply management delegated by appropriate procedural team members. The procedural support assistant assists with other aspects of patient care including patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. They will also transport patients to and from the department.
Responsibilities
- Provide patient support and information prior to the procedure.
- Instruct patients and assist proceduralists during procedures.
- Involved in postoperative support and information reporting.
- Manage specimen and biopsy orders.
- Obtain vital signs and assist with room turnaround and cleaning.
- Manage supplies as delegated by procedural team members.
- Assist with patient visits and support health care providers.
- Transport patients to and from the department.
Requirements
- High school diploma or GED.
- One year of patient care experience required.
- Experience may include roles such as desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse.
- One year of customer service experience required, such as administrative, physician's office, and appointment scheduler.
- Computer skills including Windows-based applications and intranet/internet use.
- Ability to work independently and be goal-directed.
- Strong organizational skills and ability to multitask.
- Effective verbal and written communication skills.
- Ability to handle difficult situations and remain calm under stress.
- Must maintain current Basic Life Support for Health Care Providers certification.
Nice-to-haves
- Exposure to electronic health records.
- Additional specialty certification/training as required by the work area.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package.
