PROCESS DELIVERY SPECIALIST-MARKETING OPERATIONS

About the position

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Responsibilities

• Localize and deploy website content across 45-50 markets based on English master content.
• Ensure content is culturally relevant and appropriately localized for each market.
• Maintain a detailed content calendar for publishing schedules.
• Coordinate with internal teams to ensure timely and accurate content releases.
• Conduct QA and testing of new content and feature localizations, including campaigns and ongoing website updates.
• Identify and resolve any localization issues to maintain high standards of content quality.
• Provide training for markets on CMS and localization tools, including Storyblock and user rights management.
• Support daily troubleshooting requests from various markets, ensuring quick and efficient resolution of issues.

Requirements

• Bachelor's degree in marketing, Communications, Journalism, Business Administration, or a related field.
• Relevant coursework and certifications in digital marketing, content creation, SEO, graphic design, and multimedia production.
• 3-5 years of experience in content creation and digital strategy.
• Proficiency in graphic design and multimedia content creation software.
• Strong organizational and project management skills.
• Excellent writing, editing, and verbal communication skills.

Nice-to-haves

• Creativity and problem-solving abilities.
• Knowledge of current digital marketing technologies and trends.
• Passion for content creation, marketing, and brand development.
• Digital and social marketing.
• Creative, collaborative, and has a passion for marketing.
• Growth minded and eager to continuously learn.
• Ability to adapt to change.
• Excellent written & verbal skills.
• Excellent Excel skills.
• English proficiency.