About the position
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Responsibilities
- Receive Assignment allocation and facilitate full life cycle of the international transfer of Assignee (Start of Assignment, Extension, Localization and Repatriation)
- Send initial communication and Consent form to Assignee and follow-up in case the latter has not been signed yet
- Initiate Immigration, Relocation, and Tax services for International Assignee.
- Coordinate with assignee and Home/Host HR for any requirements necessary for the assignment
- Follow up status of immigration papers with Immigration vendor, if applicable
- Notify Assignee and Home/Host Manager if immigration papers were approved or denied
- Update/maintain Assignment record, as necessary
- Identify, investigate, analyze, and resolve Issues identified within the process
- Monitor and process tickets in ticket system. Resolve and close tickets/cases
- Complete additional tasks delegated by the Team Leader/Manager
- Assist in the creation of job aids for related processes, if necessary
- Delivers country specific Process
- Attend to employee concerns and handle escalations raised to Tier 2 Mobility, if necessary
- Provide the client with support and data for any internal and external audits. Ensure compliance to the client's existing standards and other applicable laws.
- Conduct regular Process testing to ensure that processes meet business controls requirements.
Requirements
- Bachelor's Degree
- Strong data processing and data management skills
- Proficient interpersonal, communication and problem solving skills
- Strong organizational and multi-tasking skills
- Ability to work in a team environment with multiple levels of management
- Computer proficiency in Microsoft Office applications and email
Nice-to-haves
- Doctorate Degree
- Fluency in English communication
- MS Office proficient
- Customer service and client Interaction
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