About the position
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Responsibilities
- Focus on Reporting, General Ledger Entries, and Intercompany Reconciliation globally.
- Manage client engagements/contracts across geographies - Operations support for establishing processes, metrics identifications and reporting.
- Responsible for managing relationships with customers at the senior management level and ensuring customer happiness.
- Demonstrate Thought leadership in bringing value to the client - technology and analytics.
- Build and maintain a robust tracking mechanism for key indicators of the operations to support decision-making.
- Responsible for tracking and driving all process parameters 'critical to quality' for process delivery.
- Run career development activities for team members, team leaders and managers, including performance management, feedback, and training.
- Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met.
- Handle and ensure overall F&A delivery for various global regions.
- Drive transformation projects.
- Manage account reconciliation process and drive policy adherence along with implementation of tools and usage.
- Responsible for driving productivity and efficiency per contractual requirements.
- Ensure adherence to control and compliance policies and procedures.
- Lead operational and governance calls with clients and IBM internal Partners.
- Ensure Service Level Agreement (SLA) management and Issue protocol.
- Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution.
- Build backup and cross-training plans and ensure they are implemented and revisited regularly.
Requirements
- Bachelor's Degree
- Minimum 10 years of experience in Finance and Administration Delivery.
- Proven experience in handling all aspects of Records to report.
- Ability to interact and lead multiple customers across the globe and handle issues.
- Experience to continuously look for opportunities to improve metrics and the validation of the data.
- Proven analytical and numerical ability.
- Validated presentation and interpersonal skills with flexibility in work hours.
Nice-to-haves
- Master's Degree
- Strategic thought leadership in designing future state delivery and strategies for attaining them.
- Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture.
- Collaborative environments that use agile methodologies to encourage creative design thinking.
- Ambitious individual who can work under their direction towards agreed targets/goals.
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Up-to-date technical knowledge by attending educational workshops, reviewing publications.
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