Product Analyst or Senior Product Analyst - Interconnection

Full-time - Entry Level

Raleigh, NC

Utilities

About the position

This role is within the Renewables Integration Team and supports the development and on-going maintenance of the Interconnection Management System (IMS). The IMS serves as the software system for processing Interconnection requests for generators both utility-scale and small (e.g. rooftop solar) across our six regulated jurisdictions. This role will primarily focus on the utility-scale processes such as the FERC Order 2023 Annual Cluster in Florida and Carolinas. The team is undertaking a large project to replace the current IMS across all six jurisdictions with a new vendor product, PowerClerk. This position will work on the project team delivering the IMS project over the next ~18 month and will continue to support and further improve the system once implemented to meet changing business and policy requirements and to support further integration with other enterprise systems. The Product Analyst will work with a cross-functional agile team including vendor resources plus internal IT and business SMEs. The Product Analyst is responsible for cultivating a thorough understanding of the Interconnection business processes and policies and working with business process owners and SMEs to document and translate business requirements into workflows, business rules, and logic configured within the IMS. The Product Analyst works with the Product Owner in developing and delivering the product roadmap while minimizing disruptions to on-going operations. A solid understanding of Duke Energy's regulatory framework is beneficial as the role requires the ability to read and understand details of state and FERC Interconnection Standards, Service Regulations and requirements. Additionally, experience working with large software and IT systems and with data analysis, reporting, testing, data validation, and data migration are valued in applicants for this role.

Responsibilities

• Assist product owner with user research and story writing
• Knowledge of and ability to perform any of the following key activities within a product team process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis
• Track user change requests and provide post-implementation user training
• Learn to self-configure the Interconnection Management System (IMS) to make and test changes
• Assist in planning and conducting user acceptance testing (UAT) for the IMS
• Support data migration activities and conduct data validation
• Develop and maintain reports
• Provide user support and ad-hoc training
• Develop and execute quality assurance plans
• Support change management functions to ensure successful product implementation
• Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings
• Utilize data to help teams develop and implement solutions

Requirements

• Bachelor's Degree
• 2 years related work experience
• In lieu of Bachelor's degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 6 year(s) related work experience
• For Senior Product Analyst: Bachelor's degree and 5 years related work experience
• In lieu of Bachelor's degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 9 year(s) related work experience

Nice-to-haves

• Green Belt Lean Six Sigma
• Ability to communicate effectively and succinctly across a variety of media including facilitation and presenting results to all levels of the organization
• Attention to detail
• Problem-solving and analytical abilities
• Ability to handle multiple competing priorities
• Deeply curious, always looking to learn and improve with a bias towards action
• Ability to research and gather data
• Collaborative in problem solving and working style to drive change through influence
• Five or more years experience in utility industry
• Familiarity with Interconnection processes
• Experience with enterprise systems such as SAP Customer Information Systems, Maximo, Small World GIS, Primavera, or EcoSys
• Green Belt Six Sigma certification or equivalent experience for Product Analyst level
• Black Belt Six Sigma certification for Senior Product Analyst level
• Ability to define and quantify opportunities with minimal existing data
• Experience writing business cases
• Experience creating and maintaining visual representations of ongoing data tracking activities and outcomes (i.e. through data dashboard)
• Design Thinking experience