Product Analyst - Telematics

$42,316 - $80,000/Yr

Tyler Technologies - Latham, NY

Full-time

Latham, NY

Professional, Scientific, and Technical Services

About the position

The Telematics Product Analyst at Tyler Technologies is responsible for enhancing telematics solutions and providing exceptional business value. This role involves serving as the primary contact for sales and operations inquiries related to telematics hardware, collaborating with various teams to ensure seamless integration and continuous improvement of telematics initiatives.

Responsibilities

• Serve as the primary point of contact for all sales and operations inquiries related to telematics hardware.
• Collaborate with Geotab's team to resolve any hardware-related issues, address customer needs, and ensure seamless integration of their telematics solutions into our operations.
• Develop and maintain comprehensive documentation on telematics installation procedures, troubleshooting techniques, and maintenance procedures.
• Collaborate with cross-functional teams, including sales, operations, engineering, and product development, to drive the success of our telematics hardware initiatives.
• Foster a culture of innovation and continuous improvement within the telematics hardware team.
• Occasional travel to client sites and tradeshows required.
• Perform other duties as assigned.

Requirements

• 3+ years of experience in telematics hardware management, preferably with a focus on fleet management or transportation.
• Strong knowledge of telematics hardware solutions, including GPS tracking devices, sensors, and communication protocols.
• Proven experience working with Geotab or other leading telematics providers.
• Excellent communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify opportunities and develop solutions.
• Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.
• Fundamental understanding of the functions, operations, applications, and customer interactions related to school bus services.

Benefits

• Competitive benefits to support health and financial wellness.