Product Business Analyst Suite Manager (Onsite)

$60,000 - $90,000/Yr

Community Investors - Denver, CO

Full-time - Mid Level

Denver, CO

Professional, Scientific, and Technical Services

About the position

The position involves collaborating with cross-functional teams to gather and analyze requirements for FRONTSTEPS' product suite. The role focuses on creating user-centered stories that support iterative development, enhancing user experience through close collaboration with UI/UX designers, and ensuring alignment on product goals. The candidate will actively participate in Agile ceremonies and support product backlog management while leveraging AI/BI tools for data analysis and decision-making.

Responsibilities

• Quickly develop a comprehensive understanding of FRONTSTEPS' product suite, roadmaps, key features, user personas, and technical dependencies across platforms.
• Proactively gather and document detailed requirements and technical specifications across Suite Manager functions to create user-centered stories that support iterative development.
• Collaborate closely with the UI/UX designers to translate requirements into user-friendly designs, ensuring alignment on functionality and usability.
• Gather and analyze detailed requirements with cross-functional teams and stakeholders, ensuring alignment on product needs and goals.
• Work closely with the Product Owner to develop and refine user stories and conditions of acceptance that are accurate, testable, and add measurable value for users.
• Support product backlog management by helping prioritize tasks and identifying areas where AI/BI tools can streamline backlog grooming.
• Participate actively in Agile ceremonies, including stand-ups, sprint planning, backlog refinement, and retrospectives.
• Partner with UX/UI teams to design user-centric solutions that integrate analytics insights and improve decision-making.
• Collaborate with the Product Storyteller to identify opportunities for user feedback, using data insights to uncover trends and inform product direction.
• Provide data-informed support for troubleshooting issues, using AI-driven insights to resolve challenges efficiently.
• Assist with competitive research by using AI tools to streamline data collection and analysis.
• Act as a collaborative resource for Technical Support Specialists to deliver high-touch resolutions that align with user needs and expectations.
• Explore and implement creative strategies to boost customer engagement, such as gamification elements and enhanced onboarding experiences.

Requirements

• Bachelor's degree in a relevant field or equivalent experience, with proven experience and knowledge of Agile principles and processes.
• 3+ years of experience in a technical or consulting role, ideally in a collaborative, Agile environment focused on iterative product development.
• Hands-on experience with AI and BI tools (such as PowerBI) for data analysis and simple visualizations that drive data-informed decision-making.
• Experience with SQL, APIs, and Ionic/Angular frameworks is strongly desired.
• Strong analytical skills with the ability to translate business needs into actionable product requirements that drive user value.
• Demonstrated ability to manage and prioritize stakeholder requests, feedback, and conflicting requirements.
• Proficiency with documentation tools and standards, including experience using Confluence, Azure DevOps, or similar platforms.
• Strong written and verbal communication skills, with an ability to collaborate effectively and convey complex ideas clearly.
• Familiarity with product analytics and data-driven decision-making, with a proactive approach to integrating user feedback into product development.
• Effective prioritization and project management skills, capable of managing multiple initiatives in a fast-paced, Agile environment.

Benefits

• Medical, Dental, and Vision
• Company sponsored Life Insurance
• Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
• FSA/HSA
• Paid Time Off
• Sick Time
• Internet Reimbursement
• 401k match