Product Business Analyst Suite Manager (Onsite)

$60,000 - $90,000/Yr

Community Investors - Denver, CO

Full-time - Mid Level

Denver, CO

Professional, Scientific, and Technical Services

About the position

The Product Business Analyst Suite Manager at FRONTSTEPS is responsible for shaping the development of a unified, mobile-optimized back-office platform for Community Association Managers. This role involves actively contributing to product development, user experience improvements, and leveraging data-driven insights to enhance the platform's functionality and user satisfaction. The position requires collaboration with cross-functional teams to gather requirements, create user stories, and ensure alignment with user needs and product goals.

Responsibilities

• Quickly develop a comprehensive understanding of FRONTSTEPS' product suite, roadmaps, key features, user personas, and technical dependencies across platforms.
• Proactively gather and document detailed requirements and technical specifications across Suite Manager functions to create user-centered stories that support iterative development and align with evolving needs.
• Collaborate closely with the UI/UX designers to translate requirements into user-friendly designs, ensuring alignment on functionality and usability to enhance the overall user experience.
• Collaborate with cross-functional teams and stakeholders to gather and analyze detailed requirements, ensuring alignment on product needs and goals.
• Work closely with the Product Owner to develop and refine user stories and conditions of acceptance that are accurate, testable, and add measurable value for users.
• Support product backlog management by helping prioritize tasks, identifying areas where AI/BI tools can streamline backlog grooming, and ensuring a steady flow of ready-to-develop items.
• Participate actively in Agile ceremonies, including stand-ups, sprint planning, backlog refinement, and retrospectives, removing blockers and contributing insights that ensure the team remains aligned and focused.
• Partner with UX/UI teams to design user-centric solutions that integrate analytics insights and improve decision-making for the best user experience.
• Collaborate with the Product Storyteller to identify opportunities for user feedback, using data insights to uncover trends and inform product direction.
• Provide data-informed support for troubleshooting issues, using AI-driven insights to resolve challenges efficiently and enhance user satisfaction.
• Assist with competitive research by using AI tools to streamline data collection and analysis, keeping the product up-to-date with market trends.
• Act as a collaborative resource for Technical Support Specialists to deliver high-touch resolutions that align with user needs and expectations.
• Offer support to the Product Owner and Product Managers, assisting with various tasks to drive project success and ensure high-quality outcomes.
• Explore and implement creative strategies to boost customer engagement, such as gamification elements, enhanced onboarding experiences, and other user-centered features that add value and improve product adoption.

Requirements

• Bachelor's degree in a relevant field or equivalent experience, with proven experience and knowledge of Agile principles and processes.
• 3+ years of experience in a technical or consulting role, ideally in a collaborative, Agile environment focused on iterative product development.
• Hands-on experience with AI and BI tools (such as PowerBI) for data analysis and simple visualizations that drive data-informed decision-making.
• Experience with SQL, APIs, and Ionic/Angular frameworks is strongly desired, with the ability to leverage these skills to support technical requirements and development processes.
• Strong analytical skills with the ability to translate business needs into actionable product requirements that drive user value.
• Demonstrated ability to manage and prioritize stakeholder requests, feedback, and conflicting requirements, ensuring alignment with product goals and strategic priorities.
• Proficiency with documentation tools and standards, including experience using Confluence, Azure DevOps, or similar platforms to document user stories, requirements, and track project progress.
• Strong written and verbal communication skills, with an ability to collaborate effectively and convey complex ideas clearly across cross-functional teams.
• Familiarity with product analytics and data-driven decision-making, with a proactive approach to integrating user feedback into product development.
• Effective prioritization and project management skills, capable of managing multiple initiatives in a fast-paced, Agile environment focused on continuous improvement.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Internet reimbursement