Product Designer, Customer Growth

Full-time - Mid Level

501-1,000 employees

About the position

We’re looking for a Product Designer to join our Customer Growth team, with a focus on web-based experiences. Along with your team, this role will be responsible for initiatives including high-impact website redesigns, experimentation, and top-of-funnel optimization. You’ll collaborate closely with partners in Product, Engineering, Marketing, SEO, Brand, and Analytics to drive business growth and elevate our web presence. You'll bring modern design sensibilities, a sharp visual eye, and a user-first mindset to projects that shape how customers discover, trust, and choose Thumbtack.

Responsibilities

• Deliver high-quality, responsive designs that reflect contemporary interaction and visual design best practices — across desktop and mobile web.
• Own the design for key in-flight projects within the Customer Growth team, focusing on upleveling high-traffic web experiences and optimization efforts.
• Identify and execute on opportunities for A/B testing and conversion improvements in collaboration with data science and engineering.
• Work closely with cross-functional partners in Product, Engineering, Marketing, SEO, and Brand to translate strategy into polished user experiences.
• Use storytelling and visuals to communicate design rationale and bring stakeholders along in your process.
• Leverage prototyping tools to communicate ideas, validate hypotheses, and refine interaction flows.

Requirements

• 4+ years of product design experience, with a strong portfolio of consumer-facing web work.
• Strong interaction design fundamentals paired with high-touch visual design.
• Expertise in responsive web design, with a strong understanding of mobile web interaction patterns.
• Experience working with or adjacent to brand and marketing teams.
• Familiarity with lifecycle marketing, SEO, and performance-driven design strategies.
• Demonstrated success driving growth through experimentation, A/B testing, and optimization.
• Experience leading or contributing to large-scale website redesigns.
• Strong communicator with the ability to tell stories and align diverse stakeholders around your ideas.
• Experience using prototyping tools in your design workflow.

Nice-to-haves

• Experience working with native platforms (iOS, Android).
• Familiarity with HTML, CSS, and JavaScript.

Benefits

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being