Product Designer- Drive Thru

About the position

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are seeking a Product Designer with a deep passion for crafting exceptional user experiences across a variety of user types and interfaces. In this role, you will play a pivotal part to ensure that every touchpoint—whether on hardware or digital interfaces—enhances usability and performance. Your ability to work in a fast-paced, evolving environment and adapt to new challenges will be essential in shaping the future of our global products.

Responsibilities

• Collaborate with UX, product management, engineering, and marketing to understand users, translating that understanding into design artifacts that shape thinking and guide development
• Design intuitive experiences across hardware, responsive web, and native mobile platforms, delivering clear and actionable wireframes, workflows, and prototypes that ensure seamless interaction across physical and digital touchpoints
• Regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
• Conduct and support user research studies that generate insights to positively impact product design

Requirements

• Experience applying holistic design approaches, including journey mapping, to create cohesive and engaging user experiences.
• Ability to thrive in a fast-paced environment, learning quickly and adapting to new challenges.
• Proven experience designing intuitive, scalable UI for hardware devices, ensuring seamless physical-digital interactions with a focus on usability, accessibility, and performance.
• Track record of shipping high-quality, consumer-grade products.
• Strong collaboration, communication, and interpersonal skills.
• Proficiency in Figma and other prototyping and design collaboration tools.
• Strong design craft with expertise in rapid prototyping and iteration.

Nice-to-haves

• Your collaborative style inspires others to the point where people ask to work with you and your expertise and confidence have others seeking out your informed perspective.
• You’re passionate about maintaining a healthy work-life balance by scoping, setting expectations and maintaining your boundaries.
• You have a growth mindset - you see challenges as opportunities, believe feedback is a gift and can speak confidently about failures & what you learned from them.

Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Flexible benefits to meet changing needs