Product Manager, Link

About the position

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. The Link ecosystem org is responsible for the Link consumer and merchant experience. Our goal is to create the most effective checkout experiences on the internet, delivering delight to consumers and revenue to merchants at the same time. For consumers, the journey begins at the point of purchase where Link makes it fast and easy for them to complete the purchase while also providing peace of mind and transparency on their purchase through features such as purchase protections. For merchants, Link is a conversion driver while also enabling merchants to reduce their payments costs.

Responsibilities

• Deeply understand user needs by spending time with merchants and consumers as well as Engineering, GTM and Operations teams, and by observing patterns and trends across their feedback and the market.
• Be the voice of the users both within Link and more broadly at Stripe.
• Work closely with our customers, product teams, and cross functional partners to build a comprehensive and frictionless experience for Link consumers.
• Help set an ambitious roadmap for product development and expansion of Link’s capabilities.
• Discover new parts of our business and lead them from nascent stages to maturity.
• Set the pace, prioritization and execution for the team.
• Collaborate with stakeholders across the organization such as Engineering, Design, Data Science, Marketing, Sales, Account Management, and Operations.

Requirements

• Brings 8+ years of experience in a product role (ideally working on a mix of consumer facing and enterprise facing products)
• Brings a desire for continuous product improvement and can optimize for shipping a portfolio of small, medium, and large releases.
• Has managed high-stakes external partnerships, e.g. agreeing on milestones and executing on an integration into your product.
• Has strong written and verbal communication skills with a talent for precise articulations of customer problems.
• Takes an ownership mindset and works on whatever it takes to solve problems and delight consumers.
• Can put themselves in the shoes of consumers and be a steward of crafting great experiences.
• Can dig deep into the data, think from first principles, and deliver the right results.
• Has the ability to thrive with a high level of autonomy and responsibility.

Nice-to-haves

• Experience working on consumer financial products.
• Conducting product market research and building buy-in for product ideas from internal stakeholders and leadership.
• Experience building brand new products or working in a startup environment.
• Experience working with GTM teams to bring a new product to market.
• Has experience working on world-class consumer and merchant products at scale.
• Built growth teams on a new and rapidly growing consumer product.
• Has a high-level of taste, judgment and design empathy. Is able to use data and insights rigorously to analyze the performance of products.