Product Owner 2

Humana - Albany, NY

Full-time - Entry Level

Remote - Albany, NY

Insurance Carriers and Related Activities

About the position

The Product Owner 2 at Humana will play a crucial role in the Marketing Regulatory and Operational Communications (MROC) team, focusing on leading marketing journeys, campaigns, and communications. This position requires collaboration with various stakeholders to ensure effective delivery strategies and project management, ultimately contributing to the organization's success in member communication through various channels.

Responsibilities

• Collaborates within Agile team, including stakeholders, Analytics, Campaign Development, Quality Assurance, external vendors, etc. to align on dependencies and prioritization.
• Consults with Marketing Strategy Team to advise on marketing and communication delivery strategy.
• Partners with Marketing Strategy Team to prioritize incoming projects and change requests, working to meet project tasks/milestones.
• Looks for enhancements to the messaging to achieve the strategy/goal of the business.
• Plans and leads requirement gathering sessions with Agile team.
• Works to build out annual and quarterly roadmaps in partnership with Marketing Strategy Team.
• Develops and communicates the sprint goals, ensuring acceptance criteria is met.
• Identifies opportunities to simplify, automate and consolidate across lines of business or products.
• Works closely with Marketing Strategy Team and Scrum Master to provide progress updates and manage delivery risks or issues.
• Identifies and researches potential pre and post production issues and assists in resolution.
• Promotes best practice solutions and integrated applications to reduce costs and improve overall adoption.
• Ensures clear and effective communication with existing or concurrent projects.

Requirements

• Bachelor's Degree in Marketing, Communications, Business OR 2+ years of equivalent related experience.
• Demonstrated knowledge of marketing platforms and their capabilities such as Unica, Adobe Campaign, Acoustic, SFMC, etc.
• Experience with marketing communications.
• Requirements documentation/story creation experience.
• Excellent verbal, written and presentation skills.
• Demonstrated skills working with cross-functional teams.
• Passionate about contributing to an organization focused on continuously improving consumer experiences.

Nice-to-haves

• SFMC Email Specialist Certification (must be gained within 6 months of hire date).
• SFMC platform experience.
• Experience with Aprimo, ADO, or EMME.
• Previous end-to-end communication experience within Humana.
• Agile experience.

Benefits

• Bi-weekly payment for internet expense for Home or Hybrid Home/Office employees in specific states.
• Support for Home or Hybrid Home/Office employees to work effectively.