Product Owner, Claims Shared Services

About the position

AXIS Claims Shared Services is seeking a Product Owner, Claims Shared Services to join our Claims Shared Services Team driving and executing significant optimization and transformation products for the Axis Global Claims. As a direct report to the Head of Claims Optimization, the successful candidate will possess a strong understanding of agile methodologies, excellent communication and collaboration skills and thrive in a dynamic and fast-paced environment. The Product Owner has the ability to prioritize and manage multiple tasks, be outcome-focused on data-driven decisions, a key collaborator with a customer-centric mindset capable of interacting with subject matter experts across multiple departments. The Product Owner would focus on managing and enhancing claims-related products, systems, and processes. Their role involves translating business needs into functional requirements, working with development teams, and ensuring that claims optimization initiatives are effectively executed. The Product Owner is responsible for defining and prioritizing the claim backlog and future deliverables to ensure the development team delivers high-quality features that meet claims and stakeholders needs and align with our business goals. You will work closely with AXIS Claim leadership and other key stakeholders, including customers, developers, and business leaders, supporting the Head of Claim Optimization to design, develop and deliver a clear product vision and roadmap for Global claims.

Responsibilities

• Develop, communicate and provide a clear product vision, strategy, execution plan and roadmap that aligns with Claims Strategic Vision and meets other stakeholder needs and company's goals.
• Collaborate with various stakeholders to understand pain points, inefficiencies, and business needs. Gather and validate requirements, and translate them into actionable user stories and acceptance criteria that are outcome focused.
• Participate in sprint planning meetings to ensure the team understands the priorities and goals for each sprint.
• Create, prioritize, and maintain the claim product backlog, ensuring that the most impactful work is prioritized, and it is well-defined and understood by the development team.
• Conduct user acceptance testing (UAT) and gather feedback from claims handlers, claims managers, and other end-users. Drive training, documentation, and change management efforts to ensure smooth adoption of new tools and processes.
• Continuously monitor product performance and evaluate and improve the product based on feedback, market trends, and performance metrics, balancing costs and benefits on a feature level.
• Act as the voice of the customer, ensuring that their needs and feedback are central to the product development process.
• Champion agile practices and principles within the broader AXIS Claim team and organization, fostering a culture of continuous improvement and collaboration.
• Develop and improve processes, workflows, claims system enhancements, specific projects to improve the claims operating environment, with an initial focus on areas identified as opportunities for optimization, modernization, efficiency, and process improvement.
• Oversee and manage the entire lifecycle of claims optimization projects, from discovery, through development, to delivery.
• Act as the liaison for claims value-stream projects in agile/scrum meetings working with development teams and other stakeholders.
• Support the creation of business cases for projects, drive and develop realistic budgets and estimates for projects as well as support the tracking and reporting of project cost and expense over the life cycle of projects.
• Drive project timelines, managing stakeholders, and addressing blockers and bottlenecks.
• Find solutions to keep projects on track and managing stakeholder expectations.
• Partner with stakeholders to deliver updates and status reports.

Requirements

• Proven experience as a Product Owner or similar role in an agile environment.
• Proven experience with end-to-end claim integrations, transformation experience on claims related projects and technology enhancements focused on North America and/or Global Claims operating environments, working for P&C commercial, specialty insurers.
• A good working knowledge of the workstreams, workflows, processes, and claims systems, in a P&C claims organization, for both North American and/or Global Claims.
• Demonstrated organizational, management, and presentation skills focused on reporting to senior management.
• Ability to express complex ideas visually and clearly with concise and impactful reporting.
• Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex problems.
• Excellent oral and written communication skills, strong presence with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints.
• Familiarity with software development processes and data and reporting driven tools - i.e., Excel, Power BI, PowerPoint.
• Bachelor's degree in business, Computer Science, or a related field.

Nice-to-haves

• Certified Scrum Product Owner (CSPO) or similar certification is a plus.

Benefits

• Travel is associated with this role.