Product Owner - Information Technology

About the position

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what's next with us. Let's define tomorrow together.

Responsibilities

• Own the product vision, roadmap, and backlog for a portfolio of aircraft cyber operations and digital maintenance applications
• Translate complex aviation cybersecurity and maintenance requirements into actionable user stories and acceptance criteria
• Prioritize features and capabilities based on strategic value, security considerations, technical dependencies, and maintenance operational needs
• Collaborate with cross-functional teams including aviation SMEs, cybersecurity specialists, maintenance technicians, software engineers, and quality assurance
• Lead sprint planning, reviews, and retrospectives, ensuring alignment with program objectives
• Manage stakeholder expectations and communicate project status, risks, and decisions effectively
• Conduct market research to identify emerging trends, technologies, and competitive solutions in aircraft cyber operations and digital maintenance
• Ensure compliance with relevant aviation regulations, cybersecurity frameworks, and industry standards for commercial aircraft
• Balance technical debt management with feature development to maintain system integrity
• Validate that delivered solutions meet operational requirements through appropriate testing regimes
• Coordinate with maintenance operations teams to ensure digital solutions improve aircraft availability, reliability, and maintenance efficiency

Requirements

• Bachelor's degree in Computer Science, Engineering, or relevant field is required
• 4-5 years digital experience required
• 2-3 Agile/Scrum experience preferred
• 2-3 years in business analyst role preferred
• Demonstrate exceptional knowledge of SDLC processes, inputs/outputs, standards
• Agile & Scrum Knowledge
• Business/System requirements
• DevOps Process
• Airline Operations
• High-level understanding of Cloud Computing
• Strong oral and written communication skills
• Strong project organization skills, including prioritization, planning and organization required
• Able to work with distributed teams (on shore and off) required
• Ability to understand, communicate and engage effectively with multiple stakeholders and interactions
• Strong problem-solving, listening, written and verbal communication, and decision-making skills
• Ability to prioritize and manage time effectively
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Nice-to-haves

• Certifications are a plus
• Prior Experience in Airport Operations and an understanding of how United Operations work
• Deep knowledge of TFS/Client or related tools

Benefits

• medical
• dental
• vision
• life
• accident & disability
• parental leave
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k)
• flight privileges