Product Owner - Inventory Recovery Systems

About the position

Join an industry-leading company today! WebstaurantStore, the world's largest online restaurant supply company, is looking for candidates who possess strong critical thinking and project leadership skills to join our company as a Product Owner within our Operations Support Services (OSS) department. This role will focus on collaborating with a variety of stakeholders to identify and understand needs for our Reverse Logistics internal inventory recovery system, and working with our software development teams to manage projects that turn those needs into functional products. Areas of impact and focus for the Product Owner will be: Becoming an expert on assigned internal processes and software tools, and proactively applying that knowledge towards system creation and improvements. Representing the best interests of the business, stakeholders, and end-users as part of a cross-functional agile development team. Prioritizing development resources to implement the most valuable enhancements and changes to their systems, and working towards minimum viable product on new software. Managing and organizing multiple projects that vary in complexity and importance. This position will work closely with other members of the Operations Support Services team; members of one or more agile development teams; and stakeholders and end-users in Reverse Logistics and other departments throughout the company. The Product Owner will also work with guidance from the Technical Product Manager on top priorities of the department along with departmental systems for communicating and rolling out programming changes.

Responsibilities

• Owning your team's backlog in Azure DevOps (ADO) and maintaining a thorough understanding of all active work items
• Interpreting stakeholder and organizational needs and translating them into concise, yet comprehensive, work items for the development team (bugs, PBIs, features, and research spikes)
• Explaining the 'what' and 'why' behind all work items to facilitate accurate refinement and sizing
• Prioritizing and organizing your team's backlog on a continuous basis to ensure transparency and keep the most valuable work items positioned for timely completion
• Developing a product roadmap to effectively communicate priorities and vision to the development team and stakeholders
• Thoroughly testing completed items to ensure quality and compliance with Acceptance Criteria, and coordinating with warehouses to ensure a smooth release
• Troubleshooting bugs and answering questions about our software products originating from our shared team inbox
• Attending daily and weekly development meetings with your assigned Scrum development team(s), and adhering to all aspects of the team's working agreement
• Publishing training materials, FAQ sheets, and other resources to our internal LMS to support the usage of our systems
• Communicating with the Technical Product Manager, as well as internal and external stakeholders, on a regular basis to provide updates and ensure business value is being maximized
• Facilitating discussion as needed to gather feedback and identify opportunities
• Working with the Reverse Logistics team to understand how areas of operational inefficiency may be addressed through system changes
• Working effectively with other departments and development teams when software needs cross the boundaries of our team's ownership

Requirements

• Direct experience with one or more of the following areas: warehouse operations procedures, inventory control, reverse logistics, payments
• Bachelor's or associate's degree in a related field is preferred, but not required

Nice-to-haves

• Exceptional organization and communication skills
• Advanced critical-thinking and problem-solving abilities
• Confidence in navigating grey areas and making independent decisions
• A results-oriented mindset
• A proven track record of taking ownership of projects and guiding them from start to finish
• Demonstrated ability to work effectively with cross-functional teams
• The ability to facilitate clear and effective communication and follow-up with stakeholders at all levels of the organization
• A passion for learning and growth