Product Owner, Payments Technology

About the position

The Product Owner for Technology oversees the lifecycle of technology solutions supporting Alterra's payment processing capabilities. We're looking for someone with proven success identifying, implementing, and managing varying payment systems in service of the business's strategic key results. This includes gathering and defining business and user requirements, selecting appropriate technologies based on those requirements, leading the implementation of the selected solutions, ensuring alignment and buy-in to standardize operating practices while respecting brand identity, and managing the ongoing operation and enhancement of these technologies.

Responsibilities

• Collaborate with business stakeholders, operations teams, and end-users to gather requirements for technology solutions.
• Prioritize requirements based on business impact, feasibility, and alignment with strategic goals into a continually maintained capabilities roadmap.
• Lead the process of evaluating and selecting technology solutions that meet the defined requirements.
• Work with procurement and legal teams to negotiate contracts and ensure favorable terms with technology vendors.
• Oversee the end-to-end implementation of selected technology solutions, ensuring they are delivered on time, within budget, and meet quality standards.
• Coordinate with cross-functional teams, including IT, operations, and external vendors, to ensure smooth deployment and integration.
• Monitor the performance of implemented technologies, ensuring they continue to meet business needs and deliver value.
• Develop and maintain a technology roadmap, outlining future enhancements, upgrades, and integrations.
• Act as the primary point of contact between business stakeholders and technology teams, ensuring clear communication and alignment.
• Regularly update stakeholders on project status, technology performance, and plans.
• Identify opportunities for process improvements and technology optimizations that enhance operational efficiency.
• Stay up-to-date with industry trends and emerging technologies in the food and beverage sector, recommending innovations where appropriate.
• Lead initiatives to incorporate new features, integrations, or technologies into the existing infrastructure.
• Other duties as assigned.

Requirements

• 10 years of experience in product management and implementation within the payment technology space and at a large scale (50+ locations / $200M annual revenue).
• Proven track record of translating operational and functional processes into prioritized and aligned user requirements to drive vendor selection and systems implementation.
• Identification, development, and implementation of standard operating practices.
• Strong communication skills to ensure buy-in across leadership stakeholders.
• Strong understanding of technology across the payments space, including credit card processing; gift card & stored value capabilities; digital wallets and alternative payments; risk, audit, and PCI compliance; payment operations, including fraud and chargeback management.
• Proven experience leading cross-functional teams, across technology, operations, finance, accounting, and audit functions, and managing complex projects.
• Ability to analyze business needs and translate them into actionable requirements and technical specifications.
• Excellent verbal and written communication skills, with the ability to present complex ideas to both technical and non-technical audiences, frontline operators and senior executives.
• Experience with project management tools and methodologies, including Agile, and working with large & diverse project teams including project managers, change managers, technical analysts, and operational subject matter experts.

Nice-to-haves

• Bachelor's degree in Information Technology, Business Administration, or a related hospitality field.

Benefits

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents.
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts.
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge.
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more.
• 401(k) plan with generous company match.
• Paid parental leave of up to 6 weeks for eligible employees.
• Commuter benefits (Denver employees only).
• Flexible/hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood.