Product Owner/Scrum Master - Observability Team

About the position

HealthPartners is currently hiring for a Product Owner/Scrum Master - Observability Team. This pivotal role is essential for maximizing the efficiency and effectiveness of our Observability product team. As we expand our Splunk capabilities to enhance organizational insights and performance, the Product Owner/Scrum Master will lead this growth. Key responsibilities include ensuring efficient project management, clear communication, and alignment with business goals. The role also involves developing strong partnerships with business partners, consumers, sponsors, and leaders to create a robust product strategy. Additionally, the Product Owner will shape quality solutions, drive continuous improvement, and ensure the delivery of maximum value, with metrics in place to track effectiveness.

Responsibilities

• Creates and maintains the product portfolio vision and strategy based on inputs from the product team, consumers, industry, and product-related metric data.
• Creates the product goals and the value metrics.
• Tracks and reports on the product health and value.
• Ensures that product recovery capabilities align with HealthPartners needs.
• Ensures the product meets all regulatory, contractual, and organizational requirements.
• Creates or collaborates on funding for product initiatives and operational support.
• Builds ongoing relationships with key business partners, consumers, sponsors, and leaders to stay abreast of any new or changing business goals and opportunities.
• Develops a roadmap for delivering value, by providing team insight on tactical solutions vs longer term strategic goals.
• Gains alignment on execution and timing of deliverables across teams, when necessary.
• Drives change when needed.
• Understands dependencies that may exist with external business or technology teams.
• Receives feedback on prioritized product features, capabilities, and consumer requests, so efforts remain in alignment with business goals.
• Escalates and enlists assistance in addressing challenges with performance, vendors, and technology.
• Builds and maintains partnerships with product owners of other product teams to prioritize and coordinate product efforts.
• Communicates and makes work transparent.
• Supports agile adoption and IT strategies.
• Stays in touch with other teams’ initiatives, strategies, and vision.
• Communicates with the product team on what needs to be delivered.
• Actively participates in scrum team cross-functional story definition, daily stand-ups, sprint planning, and retrospectives.
• Owns backlog refinement and product demos.
• Negotiates/manages timing and scope of deliverables.

Requirements

• Bachelor’s degree in business, technology or related, or equivalent experience.
• Eight (8) years of information technology experience or product team experience.
• Three (3) years overseeing work efforts towards a vision or strategy.
• Two (2) years of experience working within an Agile way of working.
• Product owner certification and/or three (3) years’ experience.
• Proficient written and verbal communication skills across audiences with varying degrees of technical acumen.
• Excellent critical thinking skills.
• Proven negotiation, arbitration, and collaboration skills.
• Proven ability to understand, prioritize, and manage multiple initiatives across a variety of consumers.
• Strong ability to create a strategy and vision.
• Proven ability to develop, mature, and enhance a product.
• Continual learner is necessary.
• Strong understanding of regulatory requirements and audit requirements for the product.
• Proven ability to break down and prioritize work to meet a vision.
• Strong understanding of technology infrastructure, network, database, and application design.
• Knowledge of Agile targeted tools.