About the position
As passionate about our people as we are about our mission. Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. The Job At-A-Glance: Today, one out of 10 digital banking customers in America leverages our high-performing, flexible platform. Our Software Delivery team is looking for a talented Product Owner to serve as our deployment manager and drive our portfolio to make it easier and faster to develop and deploy new software. With more than 70,000 seamless deployments under our belt, we are transforming how we deliver software. If you are excited by the prospect of turning this vision into a reality, let's get to work building the future.
Responsibilities
- Work with Platform Engineering leadership to develop and effectively prioritize our roadmap
- Collaborate with technical SMEs to understand, anticipate, and resolve the risks and challenges of making broad changes across our complex architecture and variable configurations
- Facilitate version selection and testing with our Software Engineering counterparts
- Partner with project managers and other delivery groups to schedule updates
- Coordinate with release management / technical writing on digestible release notes
- Support notification of our customers' pre/post update
- Interface with external customers and internal teams about update questions and requests
- Validate that the updates scheduled were delivered and manage the error budget
- Ensure timely triage of potential issues with software delivered via seamless updates
- Partner with clients and internal partners to identify, build and measure capability that meets business goals
- Develop and drive service performance metrics
Requirements
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- B.S. or B.A in Business, Marketing, Psychology, Engineering, Communications or related field
- Minimum years in product management, financial services or e-commerce is preferred
- Good working knowledge of CI/CD pipelines with experience working in an agile software development
- Well-versed in process management, demonstrated ability to manage complex rollouts with multiple stakeholders - has launched products at scale
- Excellent verbal, written, presentation, and interpersonal skills
- Self-starter with a proven ability to deliver results with minimal assistance is a must
- Scrappy; quick to find the best path to a goal by collaborating with others
- An intuitive problem solver comfortable operating in ambiguity
- Detail-oriented with an eye for data analysis
- An effective communicator that can align internal and external stakeholders
- A pragmatic optimist that brings positive energy to everyone they work with
Benefits
- Health & Wellness
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs - 'You Earned it'
