PriceLabsposted about 2 months ago
Full-time • Entry Level
Chicago, IL
About the position
In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually. This is a night shift role: 6 PM to 2:30 AM IST, and any five (5) days of the week.
Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls
- Finding ways to go above & beyond to help customers
Requirements
- Empathy, and patience
- Curiosity and a problem-solving mindset
- Previous experience at a start-up or in a customer support role
- Strong analytical background - our product is very math and numbers-heavy
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
- Experience working with Zohodesk or other support/service software
Benefits
- Remote-first organization
- Work with an industry-leading product
- Global team of passionate individuals
- Open communication and empowerment
- Equal opportunity employer
