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ZipRecruiter - Chicago, IL

posted 2 months ago

Full-time - Entry Level
Hybrid - Chicago, IL

About the position

The Production Support Engineer at Group One Trading is a full-time role focused on providing exceptional user support, troubleshooting, and system monitoring within a high-pressure trading environment. The position requires strong problem-solving and communication skills, as well as the ability to collaborate across various functional teams. The role involves hands-on support and aims to enhance system stability and performance through proactive engagement and continuous improvement.

Responsibilities

  • Monitor and support the proprietary trading system to ensure optimal performance.
  • Troubleshoot and resolve user issues related to system hardware and software.
  • Engage with end-users to provide high-level customer service and support.
  • Collaborate with cross-functional teams to enhance system stability and performance.
  • Document processes and propose improvements for system operations.
  • Perform software maintenance tasks and assist with user computer setups.

Requirements

  • Minimum of 2 years of experience in a technical support role.
  • Proficient in troubleshooting and configuring system hardware.
  • Expertise in Windows Desktop and Server Operating Systems (Windows 10, 11, Server 2016, 2019, 2022).
  • Knowledge of Microsoft Active Directory/AAD/Entra, Azure, DHCP, DNS, and Exchange Online.
  • Familiarity with Microsoft SQL Server and SQL Database Management.
  • Experience with VMware vSphere environment.
  • Strong problem-solving and critical thinking skills.
  • Understanding of networking concepts (TCP/IP, FTP, routing).
  • Ability to lift up to 30 lbs. and crouch beneath desks for equipment installation.
  • Excellent communication and collaboration skills.

Nice-to-haves

  • Experience with scripting/programming languages such as Python, C#, or PowerShell.

Benefits

  • Competitive salary with performance-based bonus.
  • 401(k) and Roth 401(k) retirement plans with employer matching.
  • Medical, dental, and vision insurance.
  • Generous vacation time and paid holidays.
  • Parental leave.
  • Flexible spending accounts (FSA) for health care, dependent daycare, and transportation expenses.
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