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Radwell Internationalposted 2 months ago
Full-time • Entry Level
Glendale, AZ
Repair and Maintenance
About the position
The position involves reviewing, coordinating, and expediting repair parts within the standard flow of production while ensuring quality, on-time delivery, and constant customer awareness throughout the process. This is achieved through effective communication via phone, email, and fax to update expectations on revised delivery dates. The role requires a proactive approach to manage communication processes and ensure customer satisfaction by exploring all available resources.
Responsibilities
- Expedite and communicate expected delivery dates for various production statuses including Awaiting Assignment, Dispatched to Technician, Being Repaired, Awaiting Parts, Parts Research, Parts Ordered, QA Further Evaluation, and BER Evaluation.
- Enhance and manage the communication process to ensure customers receive all available options through purchasing, sales, and engineering.
- Manage follow-up processes to ensure customer satisfaction with the resources utilized.
- Assist in data research and fact-finding for technician monthly performance reviews and metric schedule requirements.
- Assist Repair Production Team Leaders and Technicians with inventory management related to production processes.
Requirements
- Strong organizational and management skills.
- General knowledge of Windows-based software such as Microsoft Word, Excel, and Outlook.
- Ability to work well in a team environment with constant interaction among staff.
Nice-to-haves
- Technical or Industrial product knowledge.
