Professional Services Delivery Manager

About the position

Are you a skilled and experienced professional who is hungry, humble, honest, and has heart? If so, joining our Professional Services team at Nutanix means being part of a dynamic and globally recognized organization that values excellence and continuous growth. At Nutanix, you will be a part of the Professional Services team, a group of dedicated individuals distributed across America (AMER), Europe, the Middle East, and Africa (EMEA), and Asia-Pacific (APAC). Our team is renowned for its ability to tackle complex IT challenges faced by our clients. We foster a collaborative and innovative culture where each team member's unique skills are valued, and each individual contributes to our consistent track record of exceeding client expectations and earning recognition with the prestigious NorthFace Service Award for ten consecutive years. You will report to the Director, Resident Consultant within the Professional Services team. The work setup for this role is fully remote, allowing you the flexibility to work from your preferred location. At Nutanix, we prioritize performance and results over physical presence in the office. As such, there are no specific office days required for this position. In terms of travel requirements, this role entails moderate travel of 10-30 percent, primarily for client engagements, training sessions, and team meetings. This travel component offers the opportunity to collaborate directly with clients and stakeholders, gaining valuable insights while expanding your professional network and expertise.

Responsibilities

• Develop relationships with sales leadership and key customers
• Define and drive services strategy
• Increase bookings and revenue
• Develop and manage a team
• Govern quality and ensure successful delivery
• Provide support and oversight to partners
• Address and manage customer escalations
• Drive customer satisfaction
• Build strong relationships with stakeholders
• Participate in pre-sales process and scope projects

Requirements

• 10+ years of relevant IT industry experience, especially in large enterprise data center related, virtualization/HC, cloud, and storage
• 5+ years of direct customer experience
• 5+ years' direct people management experience
• Active Top Secret Security Clearance is required
• Experience in Federal and/or Government Contract Industries a big plus
• Experience working with/as a Facility Security Officer
• Experience with financial forecasts and reporting
• Excellent communication and interpersonal skills
• Proven track record planning and managing large programs
• Strong skills in strategic planning and financial analysis

Benefits

• Full range of medical benefits
• 401(k) eligibility
• Various paid time off benefits, such as vacation, sick time, and parental leave
• Sign-on bonus
• Restricted stock units
• Discretionary awards