Enova Agency - Chicago, IL

posted 5 months ago

Full-time - Entry Level
Chicago, IL
Credit Intermediation and Related Activities

About the position

The Program Associate at Enova is responsible for supporting strategic partnerships by managing day-to-day operations, ensuring compliance with service level agreements, and facilitating communication across various internal teams. This role involves assisting with audits, enhancing risk management controls, and creating reports to monitor key performance indicators (KPIs).

Responsibilities

  • Provide overall support of the day-to-day operations with strategic partners, managing the flow of documents, decisions between groups, product statuses, and deadlines.
  • Support service contracts and relationships between strategic partners and Enova P&L teams.
  • Ensure all documents (service level agreements, policies & procedures, product guides) are reviewed, maintained, and updated according to company policy.
  • Support stakeholders' business initiatives, with an emphasis on enhancing risk management controls.
  • Research escalated questions/issues and revise procedures to identify hidden risks or non-conformity issues.
  • Communicate internally and externally with stakeholders, including operations, marketing, analytics, compliance, and legal.
  • Create reports to assist the business in monitoring KPIs.

Requirements

  • A Bachelor's degree in Business, Statistics, Finance, or a related field.
  • 3-5 years of experience in product management or banking/finance.
  • Demonstrated ability to handle multiple competing projects in a dynamic environment through organization, strategic planning, and prioritization.
  • Experience working with compliance teams and regulators, e.g., compliance and audit committees, FDIC, CFPB, etc.
  • Self-driven and display a high level of initiative toward process improvement.
  • Excellent oral and written communication skills when communicating with internal and external stakeholders.
  • Detail-oriented with strong organizational and project management skills.
  • Proficiency in Microsoft Office Suite and G Suite.

Nice-to-haves

  • MicroStrategy experience
  • SQL knowledge

Benefits

  • Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays.
  • Health, dental, and vision insurance including mental health benefits.
  • 401(k) matching plus a Roth option (U.S. Based employees only).
  • PTO & paid holidays off.
  • Sabbatical program (for eligible roles).
  • Summer hours (for eligible roles).
  • Paid parental leave.
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).
  • Employee recognition and rewards program.
  • Charitable matching and a paid volunteer day.
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