Program Director | Tooele

About the position

The Program Director oversees all aspects of one or more clinical programs to ensure high-quality clinical services, customer service, operational continuity, financial success, and regulatory compliance. The Director plans and executes program-specific strategic initiatives and projects in alignment with the organization's mission, strategic plan, and key performance indicators.

Responsibilities

• Supervises the delivery of clinical services and ensures that service, quality, licensing, and regulatory standards are met
• Leads a team of directors and managers and ensures that staff understand the program business plan and how each member of the team services to ensure fulfillment
• Ensures the development and delivery of evidence-based programming
• Develops Key Performance Indicators, monitors performance, and addresses deficiencies
• Monitors financial information to ensure performance within approved budget parameters
• Cultivates and maintains stakeholder relationships
• Monitors aggregate and individual productivity trends and ensures that documentation of care delivery is accurate, timely, and compliant
• Ensures staff competency with technology, documentation requirements, brand expectations, and other required knowledge and skills relative to program plan and KPIs
• Partners with Quality Assurance to support client experience initiatives and compliant resolution
• Partners with Human Resources to execute people initiatives to attract, retain, and develop talent. Supports training, culture, and diversity, equity, inclusion, and belonging initiatives. Supports the resolution of employee relations issues.
• Works with Quality Assurance, Executive Leadership, and external licensing agencies and payers to ensure service delivery quality and compliance, and to resolve issues
• Models professional behavior and builds a service-focused, accountable, and supportive team

Requirements

• Bachelor's degree in business, healthcare management, social work, or related field. Or equivalent work experience.
• Two years of program leadership experience
• Experience with Housing Services (preferred)
• Program Budget Experience (preferred)

Benefits

• On-Demand Pay allows access to a portion of earned wages before the usual payday.
• 15 days of annual accrued paid time off, which increases by one day with each year of service
• 11 paid holidays
• 2 wellness days
• Paid parental leave
• Health, dental, vision, life & disability insurance, accident, hospital indemnity, critical illness, legal, auto, home, and pet insurance for full-time and part-time (30+ hours) team members
• Health Savings Account (HSA) contributions matched up to $900 for individuals and $1800 for families annually
• Tuition reimbursement, new licensure reimbursement, and career training and development support
• Participation in Utah and federal student loan forgiveness programs
• Discounts and perks program providing more than $4500 in savings
• 401(k) retirement program with company match up to 6% of annual salary