Program Director

About the position

The Program Director provides leadership, day-to-day oversight and direction to one or more operational departments. The Program Director is responsible for planning, development, implementation and monitoring of the Housing Choice Voucher (HCV) program consisting of 2,200 HCV contracts. The incumbent is responsible for interpreting federal, state, and local regulations regarding the implementation of programs, and makes policy recommendations to ensure overall compliance. Additionally, through outstanding leadership, the incumbent works toward meeting department and company performance standards and goals.

Responsibilities

• Monitor production, quality control, and data integrity of transactions completed by teams
• Ensure teams meet and/or exceed NMA performance standards
• Ensure each team's compliance with the PHA's Administrative Plan, Standard Operating Procedures and HUD regulations
• Determine team staffing and training needs; Coordinate and provide appropriate recruiting, training, coaching and leadership
• Ensure timely completion of performance plans, evaluations and disciplinary actions by Supervisors
• Monitor and approve direct staff time sheets
• Ensure teams provide professional and comprehensive customer service to internal and external customers
• Evaluate procedures and processes and provide recommendations for program excellence and performance improvements
• Fosters a culture of customer service excellence
• Promote open communication among teams, departments and divisions
• Provide excellent customer service to participants, owners, co-workers, clients and vendors when required with escalated cases
• Department and Division Strategic Planning
• Budget development, implementation monitoring
• Obtain certification in Housing Choice Voucher Specialist and Executive Management within 180 days of employment.
• Performs other duties as assigned

Requirements

• Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field (Master's Degree preferred)
• A minimum of five years of progressively responsible work experience, with three years of managerial experience, for a public agency, or related experience in the social service or community service field
• Ability to interpret and implement regulations pertaining to the program
• Strong computer and organizational skills required to prioritize multiple tasks, projects and demands
• Must be able to communicate effectively both orally and in writing

Nice-to-haves

• PHM and HCVEM certifications must be obtained within 120 days of employment