Program Director

About the position

We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer-oriented high-quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOPs and protocols. The PM provides effective problem-solving, process improvement, leadership, communication and team-building skills.

Responsibilities

• Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
• Responsible and accountable for the service line business management, goals, expectations, and development.
• Responsible for the development of the annual base budget and Performance.
• Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).
• Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base-specific operational and service delivery issues.
• Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
• Provides guidance in crew performance management.
• Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
• Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.
• Participates in consistently and equitably executing established Company policies, and for recommending appropriate modification, deletion, or development of policies such that the mission of the Company is best fulfilled.
• Ensures internal systems and processes exist to support customer goals.
• Responsible for customer mapping to understand customer goals and required deliverables.
• Responsible for 'customer listening' to understand and gain insight to the customer experience, needs, and wants.
• Manages customer relations to include in-region business development, communication, and contract management.
• Maintains government relations within base region.
• Oversees base marketing and public relations needs.
• Participates in preparation and execution of the annual base operating, patient transport, and capital budgets. Continuous variance analysis and corrections.
• Responsible for appropriate and measurable financial plan(s).
• Provides solid measurement/metrics system(s).
• Responsible for timely variance analysis and corrections.
• Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources.
• Serves as a member of the management team, and contributes willingly, effectively, and efficiently as a team member in accomplishing the stated goals of the organization.
• Represents the Company at public and professional meetings, specifically responsible for those meetings within that base's service area.
• Coordinates and manages the local leadership team meetings.

Requirements

• Previous experience as a registered professional nurse, paramedic, or respiratory care practitioner is highly desirable.
• One (1) year management or supervisory experience.
• Ability to design, execute, and measure an effective business and marketing plan.
• Bachelor's degree or equivalent knowledge and experience preferred.
• Excellent verbal and written communication skills.
• Team-building skills.
• Basic computer skills (word processor, database).

Benefits

• Opportunity to work with a team of highly skilled professionals.
• Engagement in meaningful work that impacts patient care.
• Career development opportunities.