Program Manager 1

About the position

Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes. The University of Houston Small Business Development Center is looking for a driven, service-oriented team member to help manage training services at our Region location.

Responsibilities

• Plans and develops procedures for administering a small or medium-sized department or program.
• Oversees program expenditures and ensures adherence to budget.
• Provides guidance to subordinate staff and evaluates performance.
• May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
• Reviews reports of budgets and activities.
• Prepares ad hoc reports as needed.
• May administer grants and grant-related communications, scholarships and other operations.
• Develops, implements and maintains appropriate policies and procedures.
• May serve as property custodian for the department.
• Performs other job-related duties as assigned.
• Fielding phone calls and emails concerning SBDC products and services.
• Greeting customers and handling in-person event sign in and registration using a proprietary system.
• Navigating the registration system; running reports, creating registration links, gathering data, and assisting 13 Network Centers with issues as it relates to the website.
• Creating rental contracts and accepting payments.
• Updating and maintaining the Room Rental spreadsheet.
• Compiling the SBA Management Training Reports.
• Continually monitoring the Department email account and responding as necessary.
• Coordinating on-site rentals, making sure the training rooms and kitchen are ready for their arrival and continuously checking with them for the duration of their event.
• Compiling and inputting data from training events into our Network CRM.
• Creating event surveys and QR codes in Qualtrics for the Region. Tabulating results and upload them to CIC.
• Ensuring classrooms are ready for classes, including arranging tables in the proper configuration, turning Trainer computer on and bringing up the presentation, bringing up screen monitors and making sure they are working, alerting IT if there are any issues, printing materials for training classes, and stocking kitchen throughout the day with coffee, water, and tea supplies.
• Maintaining knowledge of how to operate all audio/visual equipment and copier.
• Maintaining inventories of office supplies and course materials and place orders as needed.

Requirements

• Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline.
• Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.
• No experience required.
• Must have excellent oral and written communication skills.
• Experience of Microsoft Office including Word, PowerPoint, Excel, and Outlook.

Nice-to-haves

• Bilingual preferred.