Program Manager- Clinic Operations and Innovation (onsite Medical Center)

Houston, TX

About the position

Supports PO Innovation projects by managing pilots, facilitating training, and scaling new innovations. Ideal candidates are skilled in project execution and change management. At Houston Methodist, the Program Manager position is responsible for comprehensive program management, including coordinating work and administrative support, for programs and is accountable for performance. This position will execute strategies while managing relationships internally with hospital leadership and externally with clients, partners and vendors. Success in the Program Manager position includes partnering with key operations stakeholders to design and successfully execute program elements that ensure leadership engagement of the strategy. This position focuses on the development of a strong network of internal stakeholders that will contribute to and drive the achievement of strategic goals. The Program Manager position works independently and collaboratively to proactively identify problems and creative solutions to address requirements and partnering with vendors in assigned areas of responsibility on data, process solutions, and advisement. This position is responsible for various administrative and operational functions, and financial stewardship while providing education and technical expertise related to the program for successful implementation and sustainability.

Responsibilities

• Works creatively and analytically in a problem-solving environment fostering teamwork, innovation, and excellence.
• Actively leads program meetings, providing meaningful contributions that drive decision-making and clearly identifies next steps.
• Works cross-departmentally to achieve innovative and actionable outcomes.
• Leads program strategies with key stakeholders and others to ensure department timelines, deliverables, and budgets are met.
• Serves as a primary resource/subject matter expert and a key liaison to councils and professional groups.
• Facilitates communication with authority to individuals and groups in a manner that engages and helps them understand and retain information.
• Recommends opportunities for improvement of department/program score for turnover/retention/employee engagement.
• Collaborates with colleagues, peers, and other stakeholders to improve the effectiveness and efficiency of programs.
• Regularly communicates with customers/clients to arrange meetings, confirm program schedules and discuss any program problems.
• Implements change management strategies to ensure successful execution of the program and to improve targeted outcomes.
• Partners with management to evaluate the implementation and effectiveness of the assigned program.
• Monitors progress and achievement of objectives and identifies corrective actions as indicated.
• Provides leadership with decision support needed to make informed strategic decisions and drive improved outcomes for the patient experience.
• Operationalizes strategic plans with timely execution of deliverables.
• Tracks the status and coordinates deadlines, identifying potential barriers to progression and implementing solutions/resolutions.
• Implements a plan for launching programmatic elements within the focus area.
• Participates in internal committees and task forces as assigned.
• Identifies key measures to periodically assess outcomes and metrics and continuously improves training.
• Effectively manages the scope, schedule, and budget of assigned programs.
• Tracks year-to-year trends and identifies opportunities for financial improvement.
• Maintains interdepartmental accountability for issues that impact the financial feasibility of the program.
• Forecasts potential schedule delays and develops alternate plans.
• Provides timely submission of invoices; tracks and adheres to budgetary objectives for assigned projects.
• Serves as part of an inter-professional team that creates and executes mission-driven events.
• Proactively and independently problem solves when challenges present themselves.
• Assists in leading the development of outreach and communications strategies and plans.

Requirements

• Bachelor's degree in business, healthcare administration, clinical or related field OR Master's degree combined with HM Fellow.
• Three years of experience related to business or healthcare administration; may consider HM employee with two years of experience who demonstrates progressive responsibilities.