Program Manager, Flight Ops Technology

Full-time - Mid Level

Atlanta, GA

Air Transportation

About the position

The Program Manager, Project Development Office will support all the Flight Operations team by driving and improving the technology development process on the business side for the Crew Digital Experience (CDE) Product, which includes the Electronic Flight Bag (EFB) and Flight Deck Equipage programs. As the business side liaison and advocate, they will coordinate closely with the Flight Ops Technology hardware and software teams on technology efforts in the agile ecosystem from start to finish in the Agility tool. They will also collaborate with the Ops Digital team on Portfolio Management, Road Mapping, Tracking, Reporting & Delivery at the milestone, epic, and feature levels for FOP-CDE CapEx initiatives as part of Enterprise Planning. They will be involved in the expansion of Flight Operations Change Management (FOCM), which provides awareness at the appropriate levels to track, report, assess, and manage change occurring within, or impacting, Flight Operations. Finally, they will participate in providing innovative consulting services to Flight Operations that focus on cost savings and process improvements. It is important for the successful candidate to be able to quickly establish rapport, credibility, trust and respect with peers and leaders. The successful candidate will be able to demonstrate strong business acumen, organizational skills, executive level communication capabilities, be proficient in technology tools, provide alternative perspectives, and when necessary, challenge conventional wisdom. The successful candidate will embrace development and seek to develop others.

Responsibilities

• Understand the agile ecosystem, Agility tool input requirements, Enterprise Planning and DPO processes.
• Identify, mature, prioritize, implement, and report on technology solutions in partnership with the EFB Hardware and Software teams.
• Lead the CDE Enterprise Planning process from the business side, having meetings across businesses and functions to include Ops Digital.
• Partnering/aligning on feature submission, increment planning scope and increment closeout.
• Communicating roadmap shifts.
• Participating in review sessions to prep for the Ops Digital Portfolio Review (DPR).
• Continually assess/diagnose opportunities to improve technology initiative processes with the Flight Ops technology teams and Ops Digital.
• Work directly with leaders across the division to evaluate and expand the new Flight Ops Change Management (FOCM) ecosystem.
• Seek out high Return on Investment (ROI) consulting opportunities throughout the Flight Ops division.
• Mentor and train others in project management skills.
• Serve as business mentor for Co-Op team by being an example of leadership and Delta values.
• Develop presentations for leadership audiences.

Requirements

• Bachelor's degree in business or equivalent work experience in a related field.
• 4+ years of relevant business experience required.
• Excellent relational, written/oral communication and presentation skills.
• Strong technology project management skills.
• Must have passion for improving processes and identifying innovative solutions.
• Demonstrated ability to deal with complexity and think strategically and innovatively.
• Excellent proven ability to organize, prioritize, manage time constraints, and manage shifting priorities.
• Advanced Microsoft PowerPoint skills.
• High emotional quotient.
• Agile planning experience.
• Building leader-level one-pagers.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

Nice-to-haves

• Agility Tool and Agile Ecosystem experience.
• Enterprise Planning Experience.
• Understanding of the DPO process.
• Organization skills.
• Change management experience.
• Project management experience and/or certification(s).
• Proficiency in Smartsheet, MS Excel and Power BI.

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks.